https://urgentcomm.com/wp-content/themes/ucm_child/assets/images/logo/footer-new-logo.png
  • Home
  • News
  • Multimedia
    • Back
    • Multimedia
    • Video
    • Podcasts
    • Galleries
  • Commentary
    • Back
    • Commentary
    • Urgent Matters
    • View From The Top
    • All Things IWCE
    • Legal Matters
  • Resources
    • Back
    • Resources
    • Webinars
    • White Papers
    • Reprints & Reuse
  • IWCE
    • Back
    • IWCE
    • Conference
    • Special Events
    • Exhibitor Listings
    • Premier Partners
    • Floor Plan
    • Exhibiting Information
    • Register for IWCE
  • About Us
    • Back
    • About Us
    • Contact Us
    • Advertise
    • Terms of Service
    • Privacy Statement
    • Cookies Policy
  • Related Sites
    • Back
    • American City & County
    • IWCE
    • Light Reading
    • IOT World Today
    • Mission Critical Technologies
    • Microwave/RF
    • T&D World
    • TU-Auto
  • In the field
    • Back
    • In the field
    • Broadband Push-to-X
    • Internet of Things
    • Project 25
    • Public-Safety Broadband/FirstNet
    • Virtual/Augmented Reality
    • Land Mobile Radio
    • Long Term Evolution (LTE)
    • Applications
    • Drones/Robots
    • IoT/Smart X
    • Software
    • Subscriber Devices
    • Video
  • Call Center/Command
    • Back
    • Call Center/Command
    • Artificial Intelligence
    • NG911
    • Alerting Systems
    • Analytics
    • Dispatch/Call-taking
    • Incident Command/Situational Awareness
    • Tracking, Monitoring & Control
  • Network Tech
    • Back
    • Network Tech
    • Interoperability
    • LMR 100
    • LMR 200
    • Backhaul
    • Deployables
    • Power
    • Tower & Site
    • Wireless Networks
    • Coverage/Interference
    • Security
    • System Design
    • System Installation
    • System Operation
    • Test & Measurement
  • Operations
    • Back
    • Operations
    • Critical Infrastructure
    • Enterprise
    • Federal Government/Military
    • Public Safety
    • State & Local Government
    • Training
  • Regulations
    • Back
    • Regulations
    • Narrowbanding
    • T-Band
    • Rebanding
    • TV White Spaces
    • None
    • Funding
    • Policy
    • Regional Coordination
    • Standards
  • Organizations
    • Back
    • Organizations
    • AASHTO
    • APCO
    • DHS
    • DMR Association
    • ETA
    • EWA
    • FCC
    • IWCE
    • NASEMSO
    • NATE
    • NXDN Forum
    • NENA
    • NIST/PSCR
    • NPSTC
    • NTIA/FirstNet
    • P25 TIG
    • TETRA + CCA
    • UTC
Urgent Communications
  • NEWSLETTER
  • Home
  • News
  • Multimedia
    • Back
    • Video
    • Podcasts
    • Omdia Crit Comms Circle Podcast
    • Galleries
    • IWCE’s Video Showcase
  • Commentary
    • Back
    • All Things IWCE
    • Urgent Matters
    • View From The Top
    • Legal Matters
  • Resources
    • Back
    • Webinars
    • White Papers
    • Reprints & Reuse
    • UC eZines
    • Sponsored content
  • IWCE
    • Back
    • Conference
    • Why Attend
    • Exhibitor Listing
    • Floor Plan
    • Exhibiting Information
    • Join the Event Mailing List
  • About Us
    • Back
    • About Us
    • Contact Us
    • Advertise
    • Terms of Service
    • Privacy Statement
    • Cookies Policy
  • Related Sites
    • Back
    • American City & County
    • IWCE
    • Light Reading
    • IOT World Today
    • TU-Auto
  • newsletter
  • In the field
    • Back
    • Internet of Things
    • Broadband Push-to-X
    • Project 25
    • Public-Safety Broadband/FirstNet
    • Virtual/Augmented Reality
    • Land Mobile Radio
    • Long Term Evolution (LTE)
    • Applications
    • Drones/Robots
    • IoT/Smart X
    • Software
    • Subscriber Devices
    • Video
  • Call Center/Command
    • Back
    • Artificial Intelligence
    • NG911
    • Alerting Systems
    • Analytics
    • Dispatch/Call-taking
    • Incident Command/Situational Awareness
    • Tracking, Monitoring & Control
  • Network Tech
    • Back
    • Cybersecurity
    • Interoperability
    • LMR 100
    • LMR 200
    • Backhaul
    • Deployables
    • Power
    • Tower & Site
    • Wireless Networks
    • Coverage/Interference
    • Security
    • System Design
    • System Installation
    • System Operation
    • Test & Measurement
  • Operations
    • Back
    • Critical Infrastructure
    • Enterprise
    • Federal Government/Military
    • Public Safety
    • State & Local Government
    • Training
  • Regulations
    • Back
    • Narrowbanding
    • T-Band
    • Rebanding
    • TV White Spaces
    • None
    • Funding
    • Policy
    • Regional Coordination
    • Standards
  • Organizations
    • Back
    • AASHTO
    • APCO
    • DHS
    • DMR Association
    • ETA
    • EWA
    • FCC
    • IWCE
    • NASEMSO
    • NATE
    • NXDN Forum
    • NENA
    • NIST/PSCR
    • NPSTC
    • NTIA/FirstNet
    • P25 TIG
    • TETRA + CCA
    • UTC
acc.com

Call Center/Command


Spokane Fire Department deploys GD-Itronix notebooks

Spokane Fire Department deploys GD-Itronix notebooks

The Spokane (Wash.) Fire Department installed ruggedized mobile computers from General Dynamics Itronix inside its firefighting vehicles to ensure field officers had access to real-time information while addressing an incident
  • Written by Urgent Communications Administrator
  • 27th April 2009

The Spokane (Wash.) Fire Department installed ruggedized mobile computers from General Dynamics Itronix inside its firefighting vehicles to ensure field officers had access to real-time information while addressing an incident, said Chief Bobby Williams.

The Spokane Fire Department serves more than 200,000 residents with 300 members serving out of 14 fire stations. Williams said his department began researching mobile computers because they let field officers interact with dispatchers in the city’s 911 center. They also reduce the time dispatchers need to enter data in the fire department’s computer-aided dispatch system.

“We were trying to minimize the workload on our dispatchers,” Williams said. “In addition, we didn’t really have access to any information over the Web.”

With the investment in mobile computers throughout the department’s fleet, firefighters can enter data — such as location and incident status — directly from the field. In addition, the units can reduce traffic over two-way radio systems from the field back to dispatch.

The department installed the notebooks in its fire apparatus, command vehicles, special-investigator vehicles and prevention vehicles. Users push a button when they arrive and leave a scene, and the data are transmitted over a wireless air card back to dispatch. The fire department can access incident status for the county and city while on the road. It also is being used by the department’s fire prevention bureau, which uses the computers to upload data while on inspection.

In addition, with GPS integrated into the rugged notebooks, dispatchers can locate vehicles automatically, which enables them the department to deploy resources more efficiently when there are multiple incidents and also has freed up critical radio airtime, Williams said.

“We primarily use the two-way radios for command and to work the incident, versus using them for status as well,” he said.

The mobile computers meet MIL-STD 810F testing for vibration, water and dust intrusion, humidity, and 3-foot drops. The computer also features a patent-pending DynaVue display technology that increases outdoor viewability and detail definition, even in direct sunlight, by eliminating the internal reflections that wash out display clarity in other touchscreen displays, according to the company.

“We have had very little problems with the computers,” Williams said. “They work well for us.”

The notebook starts at $4,245 for a base configuration.

Tags: Call Center/Command content

Most Recent


  • Spokane Fire Department deploys GD-Itronix notebooks
    Newscan: Verizon counts 5.1 million first-responder subs; AT&T has 3.7 million
    Web Roundup Items from other news organizations Verizon counts 5.1 million first-responder subs; AT&T has 3.7 million DHS researches overcoming occlusions in video surveillance for public safety Less-serious 911 calls put on standby due to Durham EMS staffing shortages Russian hackers get the headlines. But China is the bigger threat to many U.S. enterprises. One […]
  • Taiwan crisis another blow to the supply chain
    It’s been a good news-bad news-slightly better news kind of week. The good news is the world just avoided a superpower conflict over Taiwan. The bad news is China is right now in the middle of a live-fire military exercise on all sides of the island that is impacting commercial flights, shipping and the global […]
  • Humanoid robot explores shipwrecks
    Stanford University researchers created a humanoid diving robot that can access deeply-sunk vessels and objects, and features a haptic feedback system that simulates the feeling of items encountered so operators can experience what the robot does. The robot, known as OceanOneK, also comes fitted with 3D vision and eight multidirectional thrusters to help it navigate […]
  • How IT teams can use 'harm reduction' for better cybersecurity outcomes
    It’s a well-known fact that humans are — and will continue to remain — one of the weakest links in any company’s cyber defenses. Security admins have tried to help the situation through random phishing tests and training, ultimatums, eliminating local control over a given device, and even naming and shaming those unlucky souls who […]

Leave a comment Cancel reply

To leave a comment login with your Urgent Comms account:

Log in with your Urgent Comms account

Or alternatively provide your name, email address below:

Your email address will not be published. Required fields are marked *

Related Content

  • Open-source tools for the IoT ecosystem
  • New Orleans-area 911 center inks multiyear APEX deal with Carbyne to replace call-handling system
  • Spokane Fire Department deploys GD-Itronix notebooks
    Newscan: Feds recover millions from pipeline ransom hackers, hint at U.S. Internet tactic
  • Cyber is the new Cold War, and AI is the arms race

Commentary


LTE and liability: Why the fire service must move forward with digital incident command

  • 2
6th May 2022

Partnership and collaboration must be the foundation for emergency communications

18th April 2022

FirstNet success means no hypothetical ‘shots’ need to be fired, Swenson says

22nd February 2022
view all

Events


UC Ezines


IWCE 2019 Wrap Up

13th May 2019
view all

Twitter


UrgentComm

Newscan: Verizon counts 5.1 million first-responder subs; AT&T has 3.7 million dlvr.it/SW84Gv

6th August 2022
UrgentComm

Taiwan crisis another blow to the supply chain dlvr.it/SW7GSs

5th August 2022
UrgentComm

Motorola Solutions seeks contempt finding, global injunction against Hytera for not paying royalty dlvr.it/SW6Ldm

5th August 2022
UrgentComm

Humanoid robot explores shipwrecks dlvr.it/SW36fy

4th August 2022
UrgentComm

How IT teams can use ‘harm reduction’ for better cybersecurity outcomes dlvr.it/SW32rd

4th August 2022
UrgentComm

Increase in emergency-response time caused by insufficient staffing, traffic congestion dlvr.it/SW16zp

3rd August 2022
UrgentComm

Tepid demand, taxation fears drag at 2.5GHz spectrum auction for 5G dlvr.it/SW15Yt

3rd August 2022
UrgentComm

Newscan: Cyberattacks against critical infrastructure quietly increase dlvr.it/SVxr3P

2nd August 2022

Newsletter

Sign up for UrgentComm’s newsletters to receive regular news and information updates about Communications and Technology.

Expert Commentary

Learn from experts about the latest technology in automation, machine-learning, big data and cybersecurity.

Business Media

Find the latest videos and media from the market leaders.

Media Kit and Advertising

Want to reach our digital and print audiences? Learn more here.

DISCOVER MORE FROM INFORMA TECH

  • American City & County
  • IWCE
  • Light Reading
  • IOT World Today
  • Mission Critical Technologies
  • TU-Auto

WORKING WITH US

  • About Us
  • Contact Us
  • Events
  • Careers

FOLLOW Urgent Comms ON SOCIAL

  • Privacy
  • CCPA: “Do Not Sell My Data”
  • Cookies Policy
  • Terms
Copyright © 2022 Informa PLC. Informa PLC is registered in England and Wales with company number 8860726 whose registered and Head office is 5 Howick Place, London, SW1P 1WG.
This website uses cookies, including third party ones, to allow for analysis of how people use our website in order to improve your experience and our services. By continuing to use our website, you agree to the use of such cookies. Click here for more information on our Cookie Policy and Privacy Policy.
X