https://urgentcomm.com/wp-content/themes/ucm_child/assets/images/logo/footer-new-logo.png
  • Home
  • News
  • Multimedia
    • Back
    • Multimedia
    • Video
    • Podcasts
    • Galleries
  • Commentary
    • Back
    • Commentary
    • Urgent Matters
    • View From The Top
    • All Things IWCE
    • Legal Matters
  • Resources
    • Back
    • Resources
    • Webinars
    • White Papers
    • Reprints & Reuse
  • IWCE
    • Back
    • IWCE
    • Conference
    • Special Events
    • Exhibitor Listings
    • Premier Partners
    • Floor Plan
    • Exhibiting Information
    • Register for IWCE
  • About Us
    • Back
    • About Us
    • Contact Us
    • Advertise
    • Terms of Service
    • Privacy Statement
    • Cookies Policy
  • Related Sites
    • Back
    • American City & County
    • IWCE
    • Light Reading
    • IOT World Today
    • Mission Critical Technologies
    • Microwave/RF
    • T&D World
    • TU-Auto
  • In the field
    • Back
    • In the field
    • Broadband Push-to-X
    • Internet of Things
    • Project 25
    • Public-Safety Broadband/FirstNet
    • Virtual/Augmented Reality
    • Land Mobile Radio
    • Long Term Evolution (LTE)
    • Applications
    • Drones/Robots
    • IoT/Smart X
    • Software
    • Subscriber Devices
    • Video
  • Call Center/Command
    • Back
    • Call Center/Command
    • Artificial Intelligence
    • NG911
    • Alerting Systems
    • Analytics
    • Dispatch/Call-taking
    • Incident Command/Situational Awareness
    • Tracking, Monitoring & Control
  • Network Tech
    • Back
    • Network Tech
    • Interoperability
    • LMR 100
    • LMR 200
    • Backhaul
    • Deployables
    • Power
    • Tower & Site
    • Wireless Networks
    • Coverage/Interference
    • Security
    • System Design
    • System Installation
    • System Operation
    • Test & Measurement
  • Operations
    • Back
    • Operations
    • Critical Infrastructure
    • Enterprise
    • Federal Government/Military
    • Public Safety
    • State & Local Government
    • Training
  • Regulations
    • Back
    • Regulations
    • Narrowbanding
    • T-Band
    • Rebanding
    • TV White Spaces
    • None
    • Funding
    • Policy
    • Regional Coordination
    • Standards
  • Organizations
    • Back
    • Organizations
    • AASHTO
    • APCO
    • DHS
    • DMR Association
    • ETA
    • EWA
    • FCC
    • IWCE
    • NASEMSO
    • NATE
    • NXDN Forum
    • NENA
    • NIST/PSCR
    • NPSTC
    • NTIA/FirstNet
    • P25 TIG
    • TETRA + CCA
    • UTC
Urgent Communications
  • NEWSLETTER
  • Home
  • News
  • Multimedia
    • Back
    • Video
    • Podcasts
    • Omdia Crit Comms Circle Podcast
    • Galleries
    • IWCE’s Video Showcase
  • Commentary
    • Back
    • All Things IWCE
    • Urgent Matters
    • View From The Top
    • Legal Matters
  • Resources
    • Back
    • Webinars
    • White Papers
    • Reprints & Reuse
    • UC eZines
    • Sponsored content
  • IWCE
    • Back
    • Conference
    • Why Attend
    • Exhibitor Listing
    • Floor Plan
    • Exhibiting Information
    • Join the Event Mailing List
  • About Us
    • Back
    • About Us
    • Contact Us
    • Advertise
    • Terms of Service
    • Privacy Statement
    • Cookies Policy
  • Related Sites
    • Back
    • American City & County
    • IWCE
    • Light Reading
    • IOT World Today
    • TU-Auto
  • newsletter
  • In the field
    • Back
    • Internet of Things
    • Broadband Push-to-X
    • Project 25
    • Public-Safety Broadband/FirstNet
    • Virtual/Augmented Reality
    • Land Mobile Radio
    • Long Term Evolution (LTE)
    • Applications
    • Drones/Robots
    • IoT/Smart X
    • Software
    • Subscriber Devices
    • Video
  • Call Center/Command
    • Back
    • Artificial Intelligence
    • NG911
    • Alerting Systems
    • Analytics
    • Dispatch/Call-taking
    • Incident Command/Situational Awareness
    • Tracking, Monitoring & Control
  • Network Tech
    • Back
    • Cybersecurity
    • Interoperability
    • LMR 100
    • LMR 200
    • Backhaul
    • Deployables
    • Power
    • Tower & Site
    • Wireless Networks
    • Coverage/Interference
    • Security
    • System Design
    • System Installation
    • System Operation
    • Test & Measurement
  • Operations
    • Back
    • Critical Infrastructure
    • Enterprise
    • Federal Government/Military
    • Public Safety
    • State & Local Government
    • Training
  • Regulations
    • Back
    • Narrowbanding
    • T-Band
    • Rebanding
    • TV White Spaces
    • None
    • Funding
    • Policy
    • Regional Coordination
    • Standards
  • Organizations
    • Back
    • AASHTO
    • APCO
    • DHS
    • DMR Association
    • ETA
    • EWA
    • FCC
    • IWCE
    • NASEMSO
    • NATE
    • NXDN Forum
    • NENA
    • NIST/PSCR
    • NPSTC
    • NTIA/FirstNet
    • P25 TIG
    • TETRA + CCA
    • UTC
acc.com

content


Florida county makes transition to NG 911

Florida county makes transition to NG 911

The IP-based system will allow Charlotte County’s PSAP to receive high-bandwidth files -- such as building floor plans, digital photos and video -- that are sent to them from wireless 911 callers.
  • Written by Urgent Communications Administrator
  • 21st October 2010

Intrado announced that Charlotte County, Fla., recently launched a next-generation 911 system that leverages the vendor’s technology. The IP-based system will allow the county’s public-safety answering point to receive high-bandwidth files — such as building floor plans, digital photos and video — that are sent to them from wireless 911 callers. Perhaps more important is that the platform will let the PSAP receive 911 texts.

“The younger generation has come to expect the ability to text with their cell phones; it’s what they do day in and day out,” said Mark Scott, the company’s vice president and general manager. “But they don’t understand how legacy 911 functions. They text to 911 and they think that help is going to come. They believe that they can send a picture, like they do to their friends, and 911 will receive it. In reality, none of those applications exist in the legacy world.”

The ability to send text messages to PSAPs also is important for the hearing impaired, many of whom are abandoning their TTD/TTY devices, said Mary Boyd, Intrado’s vice president of marketing strategy.

“People today are highly mobile, and they often don’t have the means to take those devices with them,” Boyd said.

However, PSAPs only can receive texts from wireless 911 callers when carriers make such service available. So far, only one PSAP in the country actually can receive wireless 911 texts — in Black Hawk County, Iowa — but Boyd expects that to change over time.

“This is no different than any other historical 911 implementation. It will take time to get the adoption rate up — it just takes planning,” Boyd said. “This is no different than the early days of wireless Phase 1 and Phase 2 adoption. There were early systems that went in, and then the rest of the country started the migration.”

NG-911 systems also provide “meat-and-potatoes” applications, such as enhanced call-routing, that are vitally important, according to Scott. He used as an example a multi-car accident on a major freeway that happens at about the same time as a nearby resident is having a heart attack. Without enhanced call-routing, network congestion as a result of the car accident could prevent the heart-attack victim’s call from reaching the PSAP.

“We know that after the first four or five calls related to the accident, the incremental information received from the call-taker isn’t a lot of help,” Scott said. “So, to prevent the heart-attack victim from receiving a fast-busy because the circuits are jammed, or being placed on hold for 45 minutes, we can use enhanced call-routing to put a header on the front of the call that says, ‘If you’re calling about the traffic accident, press one, if you’re calling about anything else, press two.’ So, the accident calls get placed into queue, and the heart-attack victim immediately goes to the call-taker.”

Tags: PSAP content Public Safety

Most Recent


  • Florida county makes transition to NG 911
    Newscan: Verizon counts 5.1 million first-responder subs; AT&T has 3.7 million
    Web Roundup Items from other news organizations Verizon counts 5.1 million first-responder subs; AT&T has 3.7 million DHS researches overcoming occlusions in video surveillance for public safety Less-serious 911 calls put on standby due to Durham EMS staffing shortages Russian hackers get the headlines. But China is the bigger threat to many U.S. enterprises. One […]
  • Motorola Solutions logo
    Motorola Solutions seeks contempt finding, global injunction against Hytera for not paying royalty
    Motorola Solutions asked a federal judge to find Hytera Communications in contempt of court for refusing to make ordered royalty payment and to prohibit the China-based manufacturer from selling land-mobile-radio (LMR) equipment globally, according to a legal filing posted Wednesday. Hytera Communications did not make its first royalty payment as scheduled on July 31 to […]
  • Humanoid robot explores shipwrecks
    Stanford University researchers created a humanoid diving robot that can access deeply-sunk vessels and objects, and features a haptic feedback system that simulates the feeling of items encountered so operators can experience what the robot does. The robot, known as OceanOneK, also comes fitted with 3D vision and eight multidirectional thrusters to help it navigate […]
  • How IT teams can use 'harm reduction' for better cybersecurity outcomes
    It’s a well-known fact that humans are — and will continue to remain — one of the weakest links in any company’s cyber defenses. Security admins have tried to help the situation through random phishing tests and training, ultimatums, eliminating local control over a given device, and even naming and shaming those unlucky souls who […]

Leave a comment Cancel reply

To leave a comment login with your Urgent Comms account:

Log in with your Urgent Comms account

Or alternatively provide your name, email address below:

Your email address will not be published. Required fields are marked *

Related Content

  • New Orleans-area 911 center inks multiyear APEX deal with Carbyne to replace call-handling system
  • Florida county makes transition to NG 911
    Newscan: Feds recover millions from pipeline ransom hackers, hint at U.S. Internet tactic
  • Cyber is the new Cold War, and AI is the arms race
  • Private wireless networks in the US start going public

Commentary


LTE and liability: Why the fire service must move forward with digital incident command

  • 2
6th May 2022

Partnership and collaboration must be the foundation for emergency communications

18th April 2022

FirstNet success means no hypothetical ‘shots’ need to be fired, Swenson says

22nd February 2022
view all

Events


UC Ezines


IWCE 2019 Wrap Up

13th May 2019
view all

Twitter


UrgentComm

Newscan: Verizon counts 5.1 million first-responder subs; AT&T has 3.7 million dlvr.it/SW84Gv

6th August 2022
UrgentComm

Taiwan crisis another blow to the supply chain dlvr.it/SW7GSs

5th August 2022
UrgentComm

Motorola Solutions seeks contempt finding, global injunction against Hytera for not paying royalty dlvr.it/SW6Ldm

5th August 2022
UrgentComm

Humanoid robot explores shipwrecks dlvr.it/SW36fy

4th August 2022
UrgentComm

How IT teams can use ‘harm reduction’ for better cybersecurity outcomes dlvr.it/SW32rd

4th August 2022
UrgentComm

Increase in emergency-response time caused by insufficient staffing, traffic congestion dlvr.it/SW16zp

3rd August 2022
UrgentComm

Tepid demand, taxation fears drag at 2.5GHz spectrum auction for 5G dlvr.it/SW15Yt

3rd August 2022
UrgentComm

Newscan: Cyberattacks against critical infrastructure quietly increase dlvr.it/SVxr3P

2nd August 2022

Newsletter

Sign up for UrgentComm’s newsletters to receive regular news and information updates about Communications and Technology.

Expert Commentary

Learn from experts about the latest technology in automation, machine-learning, big data and cybersecurity.

Business Media

Find the latest videos and media from the market leaders.

Media Kit and Advertising

Want to reach our digital and print audiences? Learn more here.

DISCOVER MORE FROM INFORMA TECH

  • American City & County
  • IWCE
  • Light Reading
  • IOT World Today
  • Mission Critical Technologies
  • TU-Auto

WORKING WITH US

  • About Us
  • Contact Us
  • Events
  • Careers

FOLLOW Urgent Comms ON SOCIAL

  • Privacy
  • CCPA: “Do Not Sell My Data”
  • Cookies Policy
  • Terms
Copyright © 2022 Informa PLC. Informa PLC is registered in England and Wales with company number 8860726 whose registered and Head office is 5 Howick Place, London, SW1P 1WG.
This website uses cookies, including third party ones, to allow for analysis of how people use our website in order to improve your experience and our services. By continuing to use our website, you agree to the use of such cookies. Click here for more information on our Cookie Policy and Privacy Policy.
X