https://urgentcomm.com/wp-content/themes/ucm_child/assets/images/logo/footer-new-logo.png
  • Home
  • News
  • Multimedia
    • Back
    • Multimedia
    • Video
    • Podcasts
    • Galleries
    • IWCE’s Video Showcase
    • IWCE 2022 Winter Showcase
    • IWCE 2023 Pre-event Guide
  • Commentary
    • Back
    • Commentary
    • Urgent Matters
    • View From The Top
    • All Things IWCE
    • Legal Matters
  • Resources
    • Back
    • Resources
    • Webinars
    • White Papers
    • Reprints & Reuse
  • IWCE
    • Back
    • IWCE
    • Conference
    • Special Events
    • Exhibitor Listings
    • Premier Partners
    • Floor Plan
    • Exhibiting Information
    • Register for IWCE
  • About Us
    • Back
    • About Us
    • Contact Us
    • Advertise
    • Terms of Service
    • Privacy Statement
    • Cookie Policy
  • Related Sites
    • Back
    • American City & County
    • IWCE
    • Light Reading
    • IOT World Today
    • Mission Critical Technologies
    • TU-Auto
  • In the field
    • Back
    • In the field
    • Broadband Push-to-X
    • Internet of Things
    • Project 25
    • Public-Safety Broadband/FirstNet
    • Virtual/Augmented Reality
    • Land Mobile Radio
    • Long Term Evolution (LTE)
    • Applications
    • Drones/Robots
    • IoT/Smart X
    • Software
    • Subscriber Devices
    • Video
  • Call Center/Command
    • Back
    • Call Center/Command
    • Artificial Intelligence
    • NG911
    • Alerting Systems
    • Analytics
    • Dispatch/Call-taking
    • Incident Command/Situational Awareness
    • Tracking, Monitoring & Control
  • Network Tech
    • Back
    • Network Tech
    • Interoperability
    • LMR 100
    • LMR 200
    • Backhaul
    • Deployables
    • Power
    • Tower & Site
    • Wireless Networks
    • Coverage/Interference
    • Security
    • System Design
    • System Installation
    • System Operation
    • Test & Measurement
  • Operations
    • Back
    • Operations
    • Critical Infrastructure
    • Enterprise
    • Federal Government/Military
    • Public Safety
    • State & Local Government
    • Training
  • Regulations
    • Back
    • Regulations
    • Narrowbanding
    • T-Band
    • Rebanding
    • TV White Spaces
    • None
    • Funding
    • Policy
    • Regional Coordination
    • Standards
  • Organizations
    • Back
    • Organizations
    • AASHTO
    • APCO
    • DHS
    • DMR Association
    • ETA
    • EWA
    • FCC
    • IWCE
    • NASEMSO
    • NATE
    • NXDN Forum
    • NENA
    • NIST/PSCR
    • NPSTC
    • NTIA/FirstNet
    • P25 TIG
    • TETRA + CCA
    • UTC
Urgent Communications
  • NEWSLETTER
  • Home
  • News
  • Multimedia
    • Back
    • Video
    • Podcasts
    • Omdia Crit Comms Circle Podcast
    • Galleries
    • IWCE’s Video Showcase
    • IWCE 2023 Pre-event Guide
    • IWCE 2022 Winter Showcase
  • Commentary
    • Back
    • All Things IWCE
    • Urgent Matters
    • View From The Top
    • Legal Matters
  • Resources
    • Back
    • Webinars
    • White Papers
    • Reprints & Reuse
    • UC eZines
    • Sponsored content
  • IWCE
    • Back
    • Conference
    • Why Attend
    • Exhibitor Listing
    • Floor Plan
    • Exhibiting Information
    • Join the Event Mailing List
  • About Us
    • Back
    • About Us
    • Contact Us
    • Advertise
    • Cookie Policy
    • Terms of Service
    • Privacy Statement
  • Related Sites
    • Back
    • American City & County
    • IWCE
    • Light Reading
    • IOT World Today
    • TU-Auto
  • newsletter
  • In the field
    • Back
    • Internet of Things
    • Broadband Push-to-X
    • Project 25
    • Public-Safety Broadband/FirstNet
    • Virtual/Augmented Reality
    • Land Mobile Radio
    • Long Term Evolution (LTE)
    • Applications
    • Drones/Robots
    • IoT/Smart X
    • Software
    • Subscriber Devices
    • Video
  • Call Center/Command
    • Back
    • Artificial Intelligence
    • NG911
    • Alerting Systems
    • Analytics
    • Dispatch/Call-taking
    • Incident Command/Situational Awareness
    • Tracking, Monitoring & Control
  • Network Tech
    • Back
    • Cybersecurity
    • Interoperability
    • LMR 100
    • LMR 200
    • Backhaul
    • Deployables
    • Power
    • Tower & Site
    • Wireless Networks
    • Coverage/Interference
    • Security
    • System Design
    • System Installation
    • System Operation
    • Test & Measurement
  • Operations
    • Back
    • Critical Infrastructure
    • Enterprise
    • Federal Government/Military
    • Public Safety
    • State & Local Government
    • Training
  • Regulations
    • Back
    • Narrowbanding
    • T-Band
    • Rebanding
    • TV White Spaces
    • None
    • Funding
    • Policy
    • Regional Coordination
    • Standards
  • Organizations
    • Back
    • AASHTO
    • APCO
    • DHS
    • DMR Association
    • ETA
    • EWA
    • FCC
    • IWCE
    • NASEMSO
    • NATE
    • NXDN Forum
    • NENA
    • NIST/PSCR
    • NPSTC
    • NTIA/FirstNet
    • P25 TIG
    • TETRA + CCA
    • UTC
acc.com

Commentary Newsletters


Tucson-shooting heroes found behind the scenes

Tucson-shooting heroes found behind the scenes

Shayl McCormick compartmentalizes her emotions because she has to. Not doing so may put lives at stake if you work in a high-stress dispatch center. McCormick’s ability to put aside her emotions was particularly important during the Tucson shootings on Jan. 8 that left Rep. Gabrielle Giffords (D-Ariz.) near death and killed six others, including 9-year-old Christina-Taylor Green.
  • Written by Urgent Communications Administrator
  • 25th January 2011

Shayl McCormick compartmentalizes her emotions because it is an occupational hazard not to — especially in a high-stress dispatch center where every call may mean a life is at stake. In fact, McCormick’s ability to put aside her emotions was particularly important during the Jan. 8 Tucson shootings that left Rep. Gabrielle Giffords (D-Ariz.) near death and six others dead.

McCormick has worked as a dispatcher and communications specialist for more than 10 years. In her current position as communications shift supervisor, she helps dispatchers at Tucson’s communications center handle calls from law enforcement as well as six different fire agencies, including launching any emergency helicopters for southeast Arizona. It was a Saturday the day of the Tucson shooting, so she was the only shift supervisor on duty. While she was trained to never doubt a caller, she secretly hoped that the reports were exaggerated until in the background of some of the 911 calls dispatchers reported hearing sounds of gunfire and bodies dropping to the ground.

“There’s a piece of you that hopes they are just diving to the ground and weren’t hit,” she said.

Because of the number of 911 calls coming into the dispatch center, McCormick answered calls. With additional information, her team sounded a major medical alarm — meaning three or more ALS patients needed assistance — and then dispatched fire and medical response units. Units were held outside of the scene until it was declared safe by law enforcement. With a gunman loose, they couldn’t take the chance that first responders may become injured and the unable to help, she said. They then alerted the local trauma center about the incident and put three helicopters on standby.

More calls came in reporting victims down, so the scene commander sounded a second alarm major medical and dispatchers sent more units to the scene. The long day continued, and the entire dispatch center worked as a team to get the job done, she said.

It wasn’t until hours later that the emotions of the day began to set in for McCormick. She left work that day at 4 o’clock, an hour after her shift had ended. It was on her way home that she allowed herself to feel the impact of what had occurred.

“I felt sorrow, overwhelming sorrow,” McCormick said. “But there was an amazing beauty that day as our community came together. There were heroes on scene that day. When you see that spirit, you’re just proud of your community and humanity. It gives you hope that even though this tragedy occurred, it’s not going to take control over us.”

Once McCormick got home, she spent a few hours making phone calls to all of the dispatchers on duty during the day. It was important that she was the shoulder of support to those who experienced the trauma and did their best to make sure victims were helped by local first responders. In return, her colleagues were there for her to share emotion over what had occurred.

In all honesty, McCormick still doesn’t feel like the event is over because of the national news, the stress of the day, and the need to review the tapes for training so they can do better if there is ever a next time.

“There’s no playbook for this kind of event,” she said. “You do the best that you can with the resources you have, but there’s nothing automatic.”

Tags: Commentary Newsletters Commentary Print PSAP Commentary

Most Recent


  • Updated: How 'sidelink' peer-to-peer communications can enhance public-safety operations
    Editor’s note: A previous version of this column was posted that included only the first portion of the article—a mistake by the editor. IWCE’s Urgent Communications regrets the error and apologizes for any inconvenience. When first responders are called to action, they need reliable communications to coordinate an effective public-safety response. Public-safety personnel understand this […]
  • NG911 needed to secure our communities and nation
    As the new Congress begins its work in earnest, we look forward to continued progress in funding the transition to IP-based next-generation 911 (NG911) technology. Our nation’s 911 systems are critical to ensuring the safety and security of our communities, and nationwide implementation of NG911 will ensure these systems can leverage the most advanced communications […]
  • How 5G is making cities safer, smarter, and more efficient
    It’s a scenario we’ve all experienced: an ambulance with a blaring siren racing against time to get a person in medical distress to a hospital through traffic. What we don’t see is 5G connectivity enabling paramedics to communicate with hospital staff via video conference and coordinate care in real-time before arriving at the emergency room. […]
  • 3GPP moves Release 18 freeze date to March 2024
    The latest set of 3GPP Plenary electronic meetings (e-meetings) concluded on Dec. 19, 2022. The meetings focused on the Release 18 (R18) feature progress and schedule. It was decided to extend the R18 freeze date (specifications complete for all R18 features) by three months to March 2024 to ensure the quality of the R18 3GPP […]

Leave a comment Cancel reply

To leave a comment login with your Urgent Comms account:

Log in with your Urgent Comms account

Or alternatively provide your name, email address below:

Your email address will not be published. Required fields are marked *

Related Content

  • Unlocking the power of ESInets: Different NG911 provisioning approaches exist; level of control is key differentiator
  • Redefining communications for today’s mobile workforces
  • Public safety needs a better way to triage emergency calls
  • In challenging year, working with public safety to move FirstNet forward

Commentary


Updated: How ‘sidelink’ peer-to-peer communications can enhance public-safety operations

  • 1
27th February 2023

NG911 needed to secure our communities and nation

24th February 2023

How 5G is making cities safer, smarter, and more efficient

26th January 2023
view all

Events


UC Ezines


IWCE 2019 Wrap Up

13th May 2019
view all

Twitter


Newsletter

Sign up for UrgentComm’s newsletters to receive regular news and information updates about Communications and Technology.

Expert Commentary

Learn from experts about the latest technology in automation, machine-learning, big data and cybersecurity.

Business Media

Find the latest videos and media from the market leaders.

Media Kit and Advertising

Want to reach our digital and print audiences? Learn more here.

DISCOVER MORE FROM INFORMA TECH

  • American City & County
  • IWCE
  • Light Reading
  • IOT World Today
  • Mission Critical Technologies
  • TU-Auto

WORKING WITH US

  • About Us
  • Contact Us
  • Events
  • Careers

FOLLOW Urgent Comms ON SOCIAL

  • Privacy
  • CCPA: “Do Not Sell My Data”
  • Cookie Policy
  • Terms
Copyright © 2023 Informa PLC. Informa PLC is registered in England and Wales with company number 8860726 whose registered and Head office is 5 Howick Place, London, SW1P 1WG.