Spokane County deploys Locution Systems’ CADVoice
Locution Systems, a provider of automated 911 dispatching, fire-station alerting and fire-station control technology, has been commissioned to provide its CADVoice Station automated 911 dispatching system to the city of Spokane, Wash., and 19 other public-safety and fire agencies in Spokane County. Locution Systems will provide the radio version of the CADVoice fire and EMS automated dispatching system to the agencies, said Glenn Neal, the company’s CEO.
Neal said the company’s CADVoice dispatching technology separates the act of speaking the dispatch from the dispatcher, letting the call-taker handle more calls in the same amount of time while providing first responders with a clear, accent-neutral voice that’s easy to understand during stressful situations.
“We provide a natural sounding voice that provides the dispatch, including the address and map pages,” Neal said.
Instead of speaking the dispatch, the dispatcher reviews and confirms information about the emergency and uses one keystroke or mouse click to send the dispatch to the designated unit. Once the dispatch information reaches the intended unit, the system translates the text message into a spoken dispatch that sounds like a human voice.
In addition, the system includes automated visual indicators and fire-station controls designed to alert crews and get them out the door faster, including ramped lighting at night, colored light bars, LED reader boards with text messages, and auto-activating bay doors.
Neal said the system will be used by cities and towns inside Spokane County, including Spokane, Deer Park, Elk, Chattaroy, Riverside, Spangle, Waverly, Rockford, Airway Heights, Liberty Lake, City of Spokane Valley, Millwood, Cheney, Medical Lake, Newman Lake, Mica, Valleyford, Mead, Colbert and Nine Mile.
For more information on incident response, attend these sessions at IWCE in Las Vegas, March 7-11, 2011.