Cassidian’s VESTA CS now rated Avaya-compliant
Cassidian Communications announced today that its Vesta CS 2.2 service pack (SP) 5 call-processing solution has completed extensive testing and is now rated compliant with Avaya Communication Server 1000 and Avaya Aura Contact Center solutions from Avaya, a global provider of business collaboration systems, software and services.
The Vesta CS solution is a server-based, full-featured IP PBX specifically designed for emergency call centers. It combines the computer telephony integration (CTI) solution, VESTA, with the Avaya Communication Server 1000. The Vesta CS solution also features call routing; automatic call distribution (ACD) with options including queue-based, skills-based and network ACD; and enhanced administrative control capabilities.
The Vesta CS solution centralizes call center functionality, allowing call takers to easily control a variety of critical communications applications from a single, consolidated desktop. Its advanced client/server architecture supports integration with the Orion Aries computer-aided dispatch (CAD) solution and the Aurora MIS solution, along with radios and other third-party technologies.