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Dispatch/Call-taking


News

NYC transitions to new CAD system, experiences outage

NYC transitions to new CAD system, experiences outage

Replaces 40-year-old legacy system that originally was a modified airline reservation system; new capabilities include real-time Web-based reporting, AVL display and the ability to support digital dispatch. "It was a huge event for us," said NYPD assistant chief Charles Dowd.
  • Written by
  • 30th May 2013

New York City’s 911 center yesterday switched to a new computer-aided-dispatch (CAD) system, replacing a legacy system that had been used for more than four decades, according to a key official with the New York Police Department (NYPD).

“It was a huge event for us, because we had been on the same home-grown CAD system for 40 years, so this was a huge cutover,” NYPD assistant chief Charles Dowd said yesterday morning during an interview with Urgent Communications. “We’ve gone from an over-40-year-old, mainframe-based, green-screen [CAD system]—what was originally a modified airline-reservation system that we’ve used for almost 43 years—to a modern, Web-based application.”

Dowd added that the transition to the new CAD system “has been successful, so far.” But the new system later encountered problems, suffering a 12-minute outage yesterday afternoon, according to media reports. However, the system has been working since the problem was addressed, a source told Urgent Communications.

Executed at 3:15 a.m. EDT yesterday, the switch to the new CAD system from Intergraph represented the culmination of a massive effort that included training almost 5,000 employees during the past six months, Dowd said.

Some key advantages to the new CAD system will be real-time, Web-based reporting, AVL display and the ability to support digital dispatch, Dowd said. The NYPD hopes to implement digital dispatch—voice dispatch also will be used for higher-priority assignments—during the “next year or so” to help relieve congestion on its LMR network, he said.

“[Digital dispatch] will dramatically reduce voice air time on the system,” Dowd said. “I would dare to say that it will reduce it at least 50%.”

Ultimately, the new CAD system also will allow New York City to interoperate with other 911 jurisdictions in the region and ease the migration to next-generation 911 architecture, Dowd said.

“It’s a much more user-friendly system, a more flexible system that gives us a lot of reporting tools that we didn’t have previously, and we can interoperate with other regional 911 centers, because we can share CAD information,” he said. “It just makes it so much easier to do things.”

Tags: CAD PSAP Dispatch/Call-taking News NG-911 Public Safety News

Related


  • Replaces 40-year-old legacy system that originally was a modified airline reservation system; new capabilities include real-time Web-based reporting, AVL display and the ability to support digital dispatch. "It was a huge event for us," said NYPD assistant chief Charles Dowd.
  • Replaces 40-year-old legacy system that originally was a modified airline reservation system; new capabilities include real-time Web-based reporting, AVL display and the ability to support digital dispatch. "It was a huge event for us," said NYPD assistant chief Charles Dowd.
  • Replaces 40-year-old legacy system that originally was a modified airline reservation system; new capabilities include real-time Web-based reporting, AVL display and the ability to support digital dispatch. "It was a huge event for us," said NYPD assistant chief Charles Dowd.
  • Replaces 40-year-old legacy system that originally was a modified airline reservation system; new capabilities include real-time Web-based reporting, AVL display and the ability to support digital dispatch. "It was a huge event for us," said NYPD assistant chief Charles Dowd.

2 comments

  1. Avatar Anonymous 31st May 2013 @ 5:57 pm
    Reply

    NYPD went with Intergraph
    NYPD went with Intergraph right???

  2. Avatar Anonymous 12th June 2013 @ 12:44 pm
    Reply

    We are training to use I/CAD
    We are training to use I/CAD with a September cut-over target. Students are finding the system to be difficult and intimidating compared to the current DOS-based system. Instructional materials are informative but to do not offer examples or exercises to make the concepts relevant. Many of the features are nice to have but not really necessary to the job at hand.

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