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Public Safety


Article

For one fire department, the iPad is the device of choice

For one fire department, the iPad is the device of choice

The fire department in Charlottesville, Va., is migrating from mobile data terminals to iPads, citing lower costs and greater versatility, according to Fire Chief Charles Werner.
  • Written by Donny Jackson
  • 15th August 2013

The Charlottesville (Va.) Fire Department is replacing the mobile data terminals in all of its vehicles with iPads. According to Chief Charles Werner, the iPads are less expensive and take up far less room in the cab than MDTs. In addition, iPads give officers and firefighters access to vital information more quickly and more accurately, he said.

“One of the problems we have with the traditional mobile data computer is that it is delayed—you have to log in … and that doesn’t work when you have to respond immediately to calls,” said Werner, a member of the editorial advisory council for Urgent Communications. 

The idea for the migration came from the department’s rank and file, Werner said.

“This actually happened because firefighters found the application, and they came to us and said, ‘Why don’t we try this?’” Werner said.

The application to which Werner refers is Active911, created by the Philomath, Ore., company of the same name. The app delivers alarm, incident and route information. Active911’s mapping function tracks responders—both apparatus and personnel—in real time, and it displays the location of fire hydrants. In addition, clicking on map icons allows firefighters to access basic building information and download large files, such as floor plans. 

Users must be registered for the fee-based service. Pricing is tiered based on the size of the department. Small departments—those with 5 or less users—pay nothing. Larger departments pay $10 per subscriber annually, and volume discounts are available for very large departments. Werner said that his department will pay about $750 for its annual subscription.

According to Werner, the Charlottesville fire department tested the application during a four-month trial period to ensure that it would be reliable. The fact that the app was developed for the iPad platform provided a level of comfort, he said.

“One of the things that I have found through my experience is that the vetting process on the Apple side is much more stringent than it is on the Android side,” Werner said. “So, Android apps tend to be less stable, and there also have been issues with security.”

The app was created by Joseph Sullivan, a former volunteer firefighter who today is Active911’s president. Sullivan’s department used text messages to let them know when an alarm had sounded. One big problem was that his iPhone often listed the texts as coming from what appeared to be a random number that Sullivan didn’t recognize, so he didn’t respond to the call.

“It was like my buddy was texting me … it wasn’t like an alarm,” he said.

An even bigger problem was that the texts often didn’t arrive in time.

“Once, I showed up at the fire station as someone was washing down the truck,” Sullivan said. “I said, ‘What’s going on? Why isn’t everyone jumping on the truck? We have a fire to go to.’ He said, ‘That was an hour ago.’ I thought that I could build a service that was better than this.”

Sullivan shared an anecdote that involved mountain rescuers who used the app’s GPS capabilities to great advantage. The dispatcher knew where the stranded climbers were, because of the location information that their smartphones provided, but communicating that to first responders who are working in rugged terrain isn’t always easy—dispatchers can’t tell them to turn right at the next street and left at the one after that.

“Before sending them up the mountain, they had the rescue team turn on the Active 911 app and then drop their smartphones in their pockets,” Sullivan said. “Their chief, who was on the ground with his iPad, could see where the climbers were in relation to the victims. He then directed them, and watched their icons move across the map.”

Despite the advantages that iPads and apps like Active 911 offer, one significant concern for Werner is that the iPad is a fragile device, especially when compared with mobile data terminals and rugged laptops. As a result, there is going to be breakage, even though the devices are housed in a rugged case that is mounted inside the vehicles, Werner said.

“You can drop a [rugged laptop] to the ground, pick it back up and it’s going to work,” he said. “You have a 50-50 chance, if you drop your iPad.”

At the same time, iPads are more versatile than rugged laptops—their light weight and smaller form factor makes them more conducive to being carried away from the vehicle when the need arises, and the mounting device being used by Charlottesville allows them to be turned, so the apparatus driver and officer both can view the screen.

But the biggest factor in favor of the iPad is that it costs about 20% of what a rugged laptop would cost, according to Werner.

“We can afford to replace them a number of times,” he said. “We’d have to go through a lot of them to get back up to what we were spending before.”

 

Tags: Fire/EMS Mobiles Smart Devices Tablets Public Safety Subscriber Devices Article

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7 comments

  1. Avatar Anonymous 16th August 2013 @ 12:00 am
    Reply

    Sheesh. Let’s see how well
    Sheesh. Let’s see how well this solution works the first time the “cloud” just up and disappears during a large scale disaster. No connectivity = no information.

    • Avatar Anonymous 2nd September 2013 @ 7:42 pm
      Reply

      Like when any other
      Like when any other “tech”/electrical system you should always have a low tech (old school)/ non-electrical backup. We are in a hurricane area that has lost wireless and electrical for days on end and have had no issues relying on the “old way” for a short period. Just makes sense to have a backup.

  2. Avatar Anonymous 16th August 2013 @ 9:49 pm
    Reply

    A step in the right
    A step in the right direction.

  3. Avatar Anonymous 20th August 2013 @ 2:31 am
    Reply

    What about the Panasonic
    What about the Panasonic tough pad?

  4. Avatar Anonymous 20th August 2013 @ 12:56 pm
    Reply

    I hope they’re not relying on
    I hope they’re not relying on Apple Maps

    • Avatar COfire 12th April 2015 @ 5:27 pm
      Reply

      Active911 runs on Google maps
      Active911 runs on Google maps

  5. Avatar Anonymous 20th August 2013 @ 6:29 pm
    Reply

    IDK… this doesn’t look like
    IDK… this doesn’t look like it’s replacing traditional radio-based tone-outs, it’s just assisting. Makes it quicker to get to most calls, but if the cell network goes down, they can always pull out the map book and go the normal way.

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  • For one fire department, the iPad is the device of choice
  • For one fire department, the iPad is the device of choice
  • For one fire department, the iPad is the device of choice
  • For one fire department, the iPad is the device of choice

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