Newscan: Raleigh man triggers new emergency protocol after falsely telling a 911 dispatcher he had Ebola

Mark Cleverley, director of public-safety solutions for IBM, and Mike Reade, public safety sepcialist on the company's Integrated Smarter Solutions Team, discuss the opportunities borne of implementing data analytics at first-responder agencies--as well as the barriers to entry. The discussion occurred during the recent 911 Critical Issues Forum presented by the National Emergency Number Asssociation (NENA). 

The Kari’s Law Act bill, which would require direct dialing for 911 calls made on multi-line telephone systems (MLTS) frequently used by hotels, offices and other enterprises, is headed to the U.S. House of Representatives and the U.S. Senate for approval.

With more than 90% of projected wireless callers to 911 supported, the Vermont Enhanced 911 Board has launched a statewide campaign to educate the public about text-to-911 services.

Erik Loberg, director of product management for TriTech Software Systems, details how CLQ—the company's new 911 wireless location application—utilizes commercial-carrier network data to provide 911 personnel with a new method to determine an emergency caller's location and an alternative means of communicating with the caller. Loberg spoke with IWCE's Urgent Communications Editor Donny Jackson during the NENA 2015 Conference & Expo in Denver.