https://urgentcomm.com/wp-content/themes/ucm_child/assets/images/logo/footer-new-logo.png
  • Home
  • News
  • Multimedia
    • Back
    • Multimedia
    • Video
    • Podcasts
    • Galleries
    • IWCE’s Video Showcase
    • Product Guides
  • Commentary
    • Back
    • Commentary
    • Urgent Matters
    • View From The Top
    • All Things IWCE
    • Legal Matters
  • Resources
    • Back
    • Resources
    • Webinars
    • White Papers
    • Reprints & Reuse
  • IWCE
    • Back
    • IWCE
    • Conference
    • Special Events
    • Exhibitor Listings
    • Premier Partners
    • Floor Plan
    • Exhibiting Information
    • Register for IWCE
  • About Us
    • Back
    • About Us
    • Contact Us
    • Advertise
    • Terms of Service
    • Privacy Statement
    • Cookie Policy
  • Related Sites
    • Back
    • American City & County
    • IWCE
    • Light Reading
    • IOT World Today
    • Mission Critical Technologies
    • TU-Auto
  • In the field
    • Back
    • In the field
    • Broadband Push-to-X
    • Internet of Things
    • Project 25
    • Public-Safety Broadband/FirstNet
    • Virtual/Augmented Reality
    • Land Mobile Radio
    • Long Term Evolution (LTE)
    • Applications
    • Drones/Robots
    • IoT/Smart X
    • Software
    • Subscriber Devices
    • Video
  • Call Center/Command
    • Back
    • Call Center/Command
    • Artificial Intelligence
    • NG911
    • Alerting Systems
    • Analytics
    • Dispatch/Call-taking
    • Incident Command/Situational Awareness
    • Tracking, Monitoring & Control
  • Network Tech
    • Back
    • Network Tech
    • Interoperability
    • LMR 100
    • LMR 200
    • Backhaul
    • Deployables
    • Power
    • Tower & Site
    • Wireless Networks
    • Coverage/Interference
    • Security
    • System Design
    • System Installation
    • System Operation
    • Test & Measurement
  • Operations
    • Back
    • Operations
    • Critical Infrastructure
    • Enterprise
    • Federal Government/Military
    • Public Safety
    • State & Local Government
    • Training
  • Regulations
    • Back
    • Regulations
    • Narrowbanding
    • T-Band
    • Rebanding
    • TV White Spaces
    • None
    • Funding
    • Policy
    • Regional Coordination
    • Standards
  • Organizations
    • Back
    • Organizations
    • AASHTO
    • APCO
    • DHS
    • DMR Association
    • ETA
    • EWA
    • FCC
    • IWCE
    • NASEMSO
    • NATE
    • NXDN Forum
    • NENA
    • NIST/PSCR
    • NPSTC
    • NTIA/FirstNet
    • P25 TIG
    • TETRA + CCA
    • UTC
Urgent Communications
  • NEWSLETTER
  • Home
  • News
  • Multimedia
    • Back
    • Video
    • Podcasts
    • Omdia Crit Comms Circle Podcast
    • Galleries
    • IWCE’s Video Showcase
    • Product Guides
  • Commentary
    • Back
    • All Things IWCE
    • Urgent Matters
    • View From The Top
    • Legal Matters
  • Resources
    • Back
    • Webinars
    • White Papers
    • Reprints & Reuse
    • UC eZines
    • Sponsored content
  • IWCE
    • Back
    • Conference
    • Why Attend
    • Exhibitor Listing
    • Floor Plan
    • Exhibiting Information
    • Join the Event Mailing List
  • About Us
    • Back
    • About Us
    • Contact Us
    • Advertise
    • Cookie Policy
    • Terms of Service
    • Privacy Statement
  • Related Sites
    • Back
    • American City & County
    • IWCE
    • Light Reading
    • IOT World Today
    • TU-Auto
  • newsletter
  • In the field
    • Back
    • Internet of Things
    • Broadband Push-to-X
    • Project 25
    • Public-Safety Broadband/FirstNet
    • Virtual/Augmented Reality
    • Land Mobile Radio
    • Long Term Evolution (LTE)
    • Applications
    • Drones/Robots
    • IoT/Smart X
    • Software
    • Subscriber Devices
    • Video
  • Call Center/Command
    • Back
    • Artificial Intelligence
    • NG911
    • Alerting Systems
    • Analytics
    • Dispatch/Call-taking
    • Incident Command/Situational Awareness
    • Tracking, Monitoring & Control
  • Network Tech
    • Back
    • Cybersecurity
    • Interoperability
    • LMR 100
    • LMR 200
    • Backhaul
    • Deployables
    • Power
    • Tower & Site
    • Wireless Networks
    • Coverage/Interference
    • Security
    • System Design
    • System Installation
    • System Operation
    • Test & Measurement
  • Operations
    • Back
    • Critical Infrastructure
    • Enterprise
    • Federal Government/Military
    • Public Safety
    • State & Local Government
    • Training
  • Regulations
    • Back
    • Narrowbanding
    • T-Band
    • Rebanding
    • TV White Spaces
    • None
    • Funding
    • Policy
    • Regional Coordination
    • Standards
  • Organizations
    • Back
    • AASHTO
    • APCO
    • DHS
    • DMR Association
    • ETA
    • EWA
    • FCC
    • IWCE
    • NASEMSO
    • NATE
    • NXDN Forum
    • NENA
    • NIST/PSCR
    • NPSTC
    • NTIA/FirstNet
    • P25 TIG
    • TETRA + CCA
    • UTC
acc.com

View From The Top


Commentary

Chattanooga shootings exhibit the need for in-building wireless, text-to-911 services

Chattanooga shootings exhibit the need for in-building wireless, text-to-911 services

Following the recent tragic shootings in Chattanooga, officials at the Safer Buildings Coalition (SBC) began discussing the significance of the final text message sent by Lance Cpl. Squire Wells. His two-word warning to his girlfriend illustrates how much we have come to rely on our smartphones in an emergency.
  • Written by
  • 24th September 2015

Following the recent tragic shootings in Chattanooga, officials at the Safer Buildings Coalition (SBC) began discussing the significance of the final text message sent by Lance Cpl. Squire Wells. His two-word warning to his girlfriend illustrates how much we have come to rely on our smartphones in an emergency. SBC’s goal is to ensure that smartphones work inside buildings in those crucial moments when one call or text can save lives.

Below is a comment from SBC Executive Director Chief Alan Perdue (Ret.) relating to the significance of Lance Cpl. Wells’ text. It was written with the hope that his final text will intensify the discussion around the capabilities of wireless communication and save lives—sooner, rather than later.

First and foremost, our thoughts and prayers are with the families of all of those killed during the murder of our service men during this horrific event. It was noted that one of those killed, Lance Cpl. Squire (Skip) Wells, sent a last text message that simply included the words "active shooter."

Lance Cpl. Wells did what millions of other people might do in an emergency. His text went through. Not all of them will, because the public-safety answering point (PSAP) cannot receive a 911 text or because there may not be indoor coverage in a particular location.

It got me to thinking about how texting has emerged as a primary means of communications for many people. I've seen reports that state "mobile phone users send and receive more text messages than voice phone calls." According to a report from 2012, some 6 billion texts are sent daily. It's also important to note that, for the deaf and hard-of-hearing population, texting has become the preferred method of communication over TTY devices.  

My 38 years of experience in public safety have taught me that, during emergency situations, people tend to revert to what is most familiar to them when taking action. For example, in a fire, they typically choose the door they used to enter the building, even if it may not be the closest or safest option. With the increasing reliance of texting to communicate during emergencies, it is vital that we understand the capabilities and the limits of this technology. 

When it comes to text to 911, it's important to understand where we are. With the FCC's order and the voluntary commitment of the major wireless carriers to provide this service, the ability to send a text directly to 911 is a reality in areas where the local PSAPs have the technical capabilities to receive the emergency text messages. The good news is that the number of PSAPs that provide text-to-911 service is growing constantly. 

However, there is one critical component that must always still be factored in during that emergency situation for both the public and public-safety responders: The ability to have cellular signal and public-safety-radio coverage inside the building. Without that, no one communicates. ­­­­­­­­­So, help us help others by getting engaged and involved in promoting in-building coverage for all stakeholders.

Tags: Citizen Engagement PSAP Commentary In-Building Incident Command/Situational Awareness NG-911 Public Safety State & Local Government View From The Top Commentary

Most Recent


  • Public-safety coalition renews efforts to secure federal NG911 funding
    A coalition of public-safety associations today reiterated its support for federal legislation that would provide the funding needed to pay for 911 centers to migrate from legacy technologies to an IP-based next-generation 911 (NG911) platform that is designed to support multimedia communications, as well as traditional voice calls. Representatives of the Public Safety Next Generation […]
  • Chattanooga shootings exhibit the need for in-building wireless, text-to-911 services
    Newscan: Cyberattacks on DoE national labs draw lawmaker scrutiny
    Web Roundup Items from other news organizations Cyberattacks on DoE national labs draw lawmaker scrutiny Blinken postpones trip to Beijing after Chinese spy balloon spotted over U.S., officials say To protect satellites, secure your networks, chief of space ops says Ransomware offlines Arizona’s largest school district Mending the fabric: FCC says to file broadband-location challenges […]
  • The shine begins to wear off 5G private wireless
    Verizon had high hopes for private wireless networking. The company had predicted that by now it would be well on its way to making billions of dollars from the sale of custom 4G and 5G networks dedicated exclusively to its enterprise customers. Indeed, during 2021 Verizon execs pegged the total addressable market for private wireless at around […]
  • Phishers trick Microsoft into granting them 'verified' Cloud Partner status
    Late last year, a group of threat actors managed to obtain “verified publisher” status through the Microsoft Cloud Partner Program (MCPP). This allowed them to surpass levels of brand impersonation ordinarily seen in phishing campaigns, as they distributed malicious applications bolstered by a verified blue badge only ever given to trusted vendors and service providers in […]

Related Content

Commentary


How 5G is making cities safer, smarter, and more efficient

26th January 2023

3GPP moves Release 18 freeze date to March 2024

18th January 2023

Do smart cities make safer cities?

  • 1
6th January 2023
view all

Events


UC Ezines


IWCE 2019 Wrap Up

13th May 2019
view all

Twitter


UrgentComm

Public-safety coalition renews efforts to secure federal NG911 funding dlvr.it/ShwGfn

4th February 2023
UrgentComm

Newscan: Cyberattacks on DoE national labs draw lawmaker scrutiny dlvr.it/Shvpw3

3rd February 2023
UrgentComm

The shine begins to wear off 5G private wireless dlvr.it/Shth0P

3rd February 2023
UrgentComm

Phishers trick Microsoft into granting them ‘verified’ Cloud Partner status dlvr.it/Shqngn

2nd February 2023
UrgentComm

Shapeshifting robot can morph from a liquid to a solid dlvr.it/Shqk9K

2nd February 2023
UrgentComm

Automakers against stampede to BEV dominance dlvr.it/ShpX08

2nd February 2023
UrgentComm

FCC nominee Gigi Sohn headed for third Senate hearing dlvr.it/ShpDcZ

1st February 2023
UrgentComm

Sign up to learn how to successfully manage your Motorola ASTRO® 25 System: spr.ly/60143j8fp https://t.co/XcxiUwzN27

1st February 2023

Newsletter

Sign up for UrgentComm’s newsletters to receive regular news and information updates about Communications and Technology.

Expert Commentary

Learn from experts about the latest technology in automation, machine-learning, big data and cybersecurity.

Business Media

Find the latest videos and media from the market leaders.

Media Kit and Advertising

Want to reach our digital and print audiences? Learn more here.

DISCOVER MORE FROM INFORMA TECH

  • American City & County
  • IWCE
  • Light Reading
  • IOT World Today
  • Mission Critical Technologies
  • TU-Auto

WORKING WITH US

  • About Us
  • Contact Us
  • Events
  • Careers

FOLLOW Urgent Comms ON SOCIAL

  • Privacy
  • CCPA: “Do Not Sell My Data”
  • Cookie Policy
  • Terms
Copyright © 2023 Informa PLC. Informa PLC is registered in England and Wales with company number 8860726 whose registered and Head office is 5 Howick Place, London, SW1P 1WG.