https://urgentcomm.com/wp-content/themes/ucm_child/assets/images/logo/footer-new-logo.png
  • Home
  • News
  • Multimedia
    • Back
    • Multimedia
    • Video
    • Podcasts
    • Galleries
    • IWCE’s Video Showcase
    • Product Guides
  • Commentary
    • Back
    • Commentary
    • Urgent Matters
    • View From The Top
    • All Things IWCE
    • Legal Matters
  • Resources
    • Back
    • Resources
    • Webinars
    • White Papers
    • Reprints & Reuse
  • IWCE
    • Back
    • IWCE
    • Conference
    • Special Events
    • Exhibitor Listings
    • Premier Partners
    • Floor Plan
    • Exhibiting Information
    • Register for IWCE
  • About Us
    • Back
    • About Us
    • Contact Us
    • Advertise
    • Terms of Service
    • Privacy Statement
    • Cookie Policy
  • Related Sites
    • Back
    • American City & County
    • IWCE
    • Light Reading
    • IOT World Today
    • Mission Critical Technologies
    • TU-Auto
  • In the field
    • Back
    • In the field
    • Broadband Push-to-X
    • Internet of Things
    • Project 25
    • Public-Safety Broadband/FirstNet
    • Virtual/Augmented Reality
    • Land Mobile Radio
    • Long Term Evolution (LTE)
    • Applications
    • Drones/Robots
    • IoT/Smart X
    • Software
    • Subscriber Devices
    • Video
  • Call Center/Command
    • Back
    • Call Center/Command
    • Artificial Intelligence
    • NG911
    • Alerting Systems
    • Analytics
    • Dispatch/Call-taking
    • Incident Command/Situational Awareness
    • Tracking, Monitoring & Control
  • Network Tech
    • Back
    • Network Tech
    • Interoperability
    • LMR 100
    • LMR 200
    • Backhaul
    • Deployables
    • Power
    • Tower & Site
    • Wireless Networks
    • Coverage/Interference
    • Security
    • System Design
    • System Installation
    • System Operation
    • Test & Measurement
  • Operations
    • Back
    • Operations
    • Critical Infrastructure
    • Enterprise
    • Federal Government/Military
    • Public Safety
    • State & Local Government
    • Training
  • Regulations
    • Back
    • Regulations
    • Narrowbanding
    • T-Band
    • Rebanding
    • TV White Spaces
    • None
    • Funding
    • Policy
    • Regional Coordination
    • Standards
  • Organizations
    • Back
    • Organizations
    • AASHTO
    • APCO
    • DHS
    • DMR Association
    • ETA
    • EWA
    • FCC
    • IWCE
    • NASEMSO
    • NATE
    • NXDN Forum
    • NENA
    • NIST/PSCR
    • NPSTC
    • NTIA/FirstNet
    • P25 TIG
    • TETRA + CCA
    • UTC
Urgent Communications
  • NEWSLETTER
  • Home
  • News
  • Multimedia
    • Back
    • Video
    • Podcasts
    • Omdia Crit Comms Circle Podcast
    • Galleries
    • IWCE’s Video Showcase
    • Product Guides
  • Commentary
    • Back
    • All Things IWCE
    • Urgent Matters
    • View From The Top
    • Legal Matters
  • Resources
    • Back
    • Webinars
    • White Papers
    • Reprints & Reuse
    • UC eZines
    • Sponsored content
  • IWCE
    • Back
    • Conference
    • Why Attend
    • Exhibitor Listing
    • Floor Plan
    • Exhibiting Information
    • Join the Event Mailing List
  • About Us
    • Back
    • About Us
    • Contact Us
    • Advertise
    • Cookie Policy
    • Terms of Service
    • Privacy Statement
  • Related Sites
    • Back
    • American City & County
    • IWCE
    • Light Reading
    • IOT World Today
    • TU-Auto
  • newsletter
  • In the field
    • Back
    • Internet of Things
    • Broadband Push-to-X
    • Project 25
    • Public-Safety Broadband/FirstNet
    • Virtual/Augmented Reality
    • Land Mobile Radio
    • Long Term Evolution (LTE)
    • Applications
    • Drones/Robots
    • IoT/Smart X
    • Software
    • Subscriber Devices
    • Video
  • Call Center/Command
    • Back
    • Artificial Intelligence
    • NG911
    • Alerting Systems
    • Analytics
    • Dispatch/Call-taking
    • Incident Command/Situational Awareness
    • Tracking, Monitoring & Control
  • Network Tech
    • Back
    • Cybersecurity
    • Interoperability
    • LMR 100
    • LMR 200
    • Backhaul
    • Deployables
    • Power
    • Tower & Site
    • Wireless Networks
    • Coverage/Interference
    • Security
    • System Design
    • System Installation
    • System Operation
    • Test & Measurement
  • Operations
    • Back
    • Critical Infrastructure
    • Enterprise
    • Federal Government/Military
    • Public Safety
    • State & Local Government
    • Training
  • Regulations
    • Back
    • Narrowbanding
    • T-Band
    • Rebanding
    • TV White Spaces
    • None
    • Funding
    • Policy
    • Regional Coordination
    • Standards
  • Organizations
    • Back
    • AASHTO
    • APCO
    • DHS
    • DMR Association
    • ETA
    • EWA
    • FCC
    • IWCE
    • NASEMSO
    • NATE
    • NXDN Forum
    • NENA
    • NIST/PSCR
    • NPSTC
    • NTIA/FirstNet
    • P25 TIG
    • TETRA + CCA
    • UTC
acc.com

Dispatch/Call-taking


News

Hexagon unveils HxGN OnCall portfolio capable of working in the cloud, serving Tier 2 and Tier 3 911 centers

Hexagon unveils HxGN OnCall portfolio capable of working in the cloud, serving Tier 2 and Tier 3 911 centers

  • Written by Donny Jackson
  • 14th June 2019

Hexagon this week launched its HxGN OnCall portfolio, an integrated suite of offerings that is designed to help 911 centers accept and process multimedia, enable cloud-based deployments, and make the company’s solutions accessible to Tier 2 and Tier 3 call centers, according to a Hexagon official.

Kalyn Sims, chief technology officer (CTO) of Hexagon’s safety and infrastructure division, said that Hexagon’s traditional Intergraph Computer-Aided Dispatch (I/CAD) product is a strictly on-premise solution that included key proprietary features and typically was only practical for the largest 911 centers. The OnCall platform is able to work in a next-generation-911 (NG911) environment, and it is much more integrated and flexible than I/CAD, allowing Hexagon to expand its market for potential customers, she said.

“We built OnCall to be much more modular, so we could give much more flexibility in pricing, so that our customers could just license what they need and add on optional modules for special functions, whereas, with our previous products, it really was an all-or-nothing type of approach,” Sims said during an interview with IWCE’s Urgent Communications. “This way, we can focus on all tiers of the market, as opposed to just Tiers 0 and 1, because we have a lot more flexibility in letting them kind of pick a la carte what they need.

“It’s also much simpler to administer and configure. This brings a lot of benefits, because our customers can apply product updates as they’re rolled out, and it’s not going to be impacting the customization of workflows or specific things that an agency needs. They’ll be able to apply the updates as they’re rolled out, and they’re not going to have any costs or disruptions of having to rework their customization.”

HxGN OnCall’s portfolio consists of four product suites that can be deployed together or independently: Dispatch, Analytics, Records and Planning & Response, according to a company press release.

“Hexagon is shaping the future of public safety by empowering agencies to be more agile and responsive,” Hexagon President and CEO Ola Rollen said in a prepared statement. “HxGN OnCall is putting data to work to deliver connectivity, collaboration, and intelligence for safe, resilient cities and nations.”

Featuring an “intuitive” browser-based user interface that can be accessed in fixed or mobile environments, OnCall is available in three primary models: as an on-premise solution, operating in a cloud environment run by the customer or operating in a cloud environment managed by Hexagon—an option that increasingly is being requested, particularly by Tier 2 call centers, Sims said.

“I know that when I started on this OnCall designing probably four years ago, I heard over and over again, ‘Public safety is not going to want to put their data in the cloud,” Sims said. “I was like, ‘No, it’s coming, and we’re going to need to be able to do it.’ And guess what? It is here, and we’re getting a lot of requests from customers and interest in moving to the cloud, and I’m seeing it in RFPs.

“Now, what we’ve done is we’ve created the ability to let each one of our customers determine how they want to go on the cloud-adoption journey. It they want to start on-premise, that’s absolutely no problem. When they’re ready to go to the cloud, they won’t have to start over again, because—with all three of those options—they all use the same code base. We don’t have one version for on-prem, and one version for managed service. It’s all the same code base.”

In addition to these three primary models, Hexagon also can support a hybrid approach for customers using the OnCall platform, Sims said.

“Maybe an agency doesn’t want to put their CAD in the cloud, but—with Big Data analytics and wanting to take advantage of the compute power and the storage of the cloud—if they want to have their analytics in the cloud, that’s not a problem,” she said. “We can do a hybrid. We can have their CAD and records on-prem and pop their analytics up in the cloud.”

OnCall is designed to ensure that existing I/CAD customers can have a smooth migration via a software upgrade to the new platform—at whatever pace the customer chooses, according to Sims.

“We know I/CAD will be around for a long time,” Sims said. “We’re certainly not abandoning it—it’s very important to us, it’s important to our customers. That’s why we call the latest version of I/CAD our gateway to innovation, because we have made many of the OnCall capabilities available to the I/CAD users.”

OnCall includes support for multiple map providers, so customers will not incur extra costs associated with transforming map products from third-party vendors like ESRI to Hexagon’s proprietary mapping format, Sims said. In addition, OnCall platform can allow call centers to lower costs by subscribing only to the features they want—and avoid paying for capabilities that are not needed, she said.

Upgrading to the OnCall portfolio means that customers can expect more software upgrades and that implementing them will be easier and less expensive, according to Sims.

“Because we’re on a newer technology stack, we’re able to increase the frequency of releases,” she said. “Before, our customers would see a new release of I/CAD every 12 to 18 months, which is a long time in today’s world of technology—we’re used to getting updates on our smartphone every other day.

“We’re able to do much more frequent releases, so they’re going to get new enhancements constantly.”

Looking ahead, Hexagon plans to integrate artificial intelligence (AI) and machine-learning techniques into the OnCall workflows to help aid the decision-making process for call-center personnel and first responders, Sims said. The company also plans to have the OnCall portfolio contribute to a larger safer-city vision, she said.

Hexagon hopes to have both of these initiatives available in the market during the first part of next year, according to Sims.

 

 

Tags: homepage-featured-4 Analytics Applications Artificial Intelligence Companies Dispatch/Call-taking Funding Incident Command/Situational Awareness Interoperability News NG-911 Public Safety State & Local Government System Design System Installation System Operation News

Most Recent


  • AR-based next-gen maps aim to rebalance detail and simplicity
    Every sat-nav user is familiar with the chagrin of missing their turn because the map’s lines and circles don’t resemble the real world. Yandex is blaming maps, not users, for these errors. At its annual conference in December, the company presented its re-designed maps boasting natural-looking 3D objects such as trees, bus stops, colored buildings, […]
  • Vodafone UK starts 'risky' shift to 5G standalone
    Vodafone’s Andrea Dona has unflattering words for some of the IT products that could sit inside his high-performance 5G network. “There are OSS limitations,” said the chief network officer of the UK service provider, referring to operational support systems from unnamed vendors. “If there is full automation on the 5G element, and the OSS is […]
  • ChatGPT may be fastest-growing app of all time, UBS Says
    OpenAI’s immensely popular chatbot ChatGPT may just have broken the record for the fastest-growing app in history, reaching an estimated 123 million monthly active users less than three months after launch. According a research note from UBS shared with AI Business, TikTok took nine months to hit 100 million MAUs and it took Instagram 2.5 years […]
  • Public-safety coalition renews efforts to secure federal NG911 funding
    A coalition of public-safety associations today reiterated its support for federal legislation that would provide the funding needed to pay for 911 centers to migrate from legacy technologies to an IP-based next-generation 911 (NG911) platform that is designed to support multimedia communications, as well as traditional voice calls. Representatives of the Public Safety Next Generation […]

Leave a comment Cancel reply

To leave a comment login with your Urgent Comms account:

Log in with your Urgent Comms account

Or alternatively provide your name, email address below:

Your email address will not be published. Required fields are marked *

Related Content

  • New Orleans-area 911 center inks multiyear APEX deal with Carbyne to replace call-handling system
  • APCO, NENA, NASNA speakers cite ‘discussions’ to address NG911 funding issues
  • Hexagon unveils HxGN OnCall portfolio capable of working in the cloud, serving Tier 2 and Tier 3 911 centers
    Newscan: Dorchester County (S.C.) learning lessons following 911 outage
  • Tennessee board reports Nashville bombing impact on 911, future plans

Commentary


How 5G is making cities safer, smarter, and more efficient

26th January 2023

3GPP moves Release 18 freeze date to March 2024

18th January 2023

Do smart cities make safer cities?

  • 1
6th January 2023
view all

Events


UC Ezines


IWCE 2019 Wrap Up

13th May 2019
view all

Twitter


UrgentComm

AR-based next-gen maps aim to rebalance detail and simplicity dlvr.it/Sj4gdM

7th February 2023
UrgentComm

Vodafone UK starts ‘risky’ shift to 5G standalone dlvr.it/Sj4dPJ

7th February 2023
UrgentComm

ChatGPT may be fastest-growing app of all time, UBS Says dlvr.it/Sj4NfL

7th February 2023
UrgentComm

Public-safety coalition renews efforts to secure federal NG911 funding dlvr.it/ShwGfn

4th February 2023
UrgentComm

Newscan: Cyberattacks on DoE national labs draw lawmaker scrutiny dlvr.it/Shvpw3

3rd February 2023
UrgentComm

The shine begins to wear off 5G private wireless dlvr.it/Shth0P

3rd February 2023
UrgentComm

Phishers trick Microsoft into granting them ‘verified’ Cloud Partner status dlvr.it/Shqngn

2nd February 2023
UrgentComm

Shapeshifting robot can morph from a liquid to a solid dlvr.it/Shqk9K

2nd February 2023

Newsletter

Sign up for UrgentComm’s newsletters to receive regular news and information updates about Communications and Technology.

Expert Commentary

Learn from experts about the latest technology in automation, machine-learning, big data and cybersecurity.

Business Media

Find the latest videos and media from the market leaders.

Media Kit and Advertising

Want to reach our digital and print audiences? Learn more here.

DISCOVER MORE FROM INFORMA TECH

  • American City & County
  • IWCE
  • Light Reading
  • IOT World Today
  • Mission Critical Technologies
  • TU-Auto

WORKING WITH US

  • About Us
  • Contact Us
  • Events
  • Careers

FOLLOW Urgent Comms ON SOCIAL

  • Privacy
  • CCPA: “Do Not Sell My Data”
  • Cookie Policy
  • Terms
Copyright © 2023 Informa PLC. Informa PLC is registered in England and Wales with company number 8860726 whose registered and Head office is 5 Howick Place, London, SW1P 1WG.