https://urgentcomm.com/wp-content/themes/ucm_child/assets/images/logo/footer-new-logo.png
  • Home
  • News
  • Multimedia
    • Back
    • Multimedia
    • Video
    • Podcasts
    • Galleries
    • IWCE’s Video Showcase
    • IWCE 2022 Winter Showcase
    • IWCE 2023 Pre-event Guide
  • Commentary
    • Back
    • Commentary
    • Urgent Matters
    • View From The Top
    • All Things IWCE
    • Legal Matters
  • Resources
    • Back
    • Resources
    • Webinars
    • White Papers
    • Reprints & Reuse
  • IWCE
    • Back
    • IWCE
    • Conference
    • Special Events
    • Exhibitor Listings
    • Premier Partners
    • Floor Plan
    • Exhibiting Information
    • Register for IWCE
  • About Us
    • Back
    • About Us
    • Contact Us
    • Advertise
    • Terms of Service
    • Privacy Statement
    • Cookie Policy
  • Related Sites
    • Back
    • American City & County
    • IWCE
    • Light Reading
    • IOT World Today
    • Mission Critical Technologies
    • TU-Auto
  • In the field
    • Back
    • In the field
    • Broadband Push-to-X
    • Internet of Things
    • Project 25
    • Public-Safety Broadband/FirstNet
    • Virtual/Augmented Reality
    • Land Mobile Radio
    • Long Term Evolution (LTE)
    • Applications
    • Drones/Robots
    • IoT/Smart X
    • Software
    • Subscriber Devices
    • Video
  • Call Center/Command
    • Back
    • Call Center/Command
    • Artificial Intelligence
    • NG911
    • Alerting Systems
    • Analytics
    • Dispatch/Call-taking
    • Incident Command/Situational Awareness
    • Tracking, Monitoring & Control
  • Network Tech
    • Back
    • Network Tech
    • Interoperability
    • LMR 100
    • LMR 200
    • Backhaul
    • Deployables
    • Power
    • Tower & Site
    • Wireless Networks
    • Coverage/Interference
    • Security
    • System Design
    • System Installation
    • System Operation
    • Test & Measurement
  • Operations
    • Back
    • Operations
    • Critical Infrastructure
    • Enterprise
    • Federal Government/Military
    • Public Safety
    • State & Local Government
    • Training
  • Regulations
    • Back
    • Regulations
    • Narrowbanding
    • T-Band
    • Rebanding
    • TV White Spaces
    • None
    • Funding
    • Policy
    • Regional Coordination
    • Standards
  • Organizations
    • Back
    • Organizations
    • AASHTO
    • APCO
    • DHS
    • DMR Association
    • ETA
    • EWA
    • FCC
    • IWCE
    • NASEMSO
    • NATE
    • NXDN Forum
    • NENA
    • NIST/PSCR
    • NPSTC
    • NTIA/FirstNet
    • P25 TIG
    • TETRA + CCA
    • UTC
Urgent Communications
  • NEWSLETTER
  • Home
  • News
  • Multimedia
    • Back
    • Video
    • Podcasts
    • Omdia Crit Comms Circle Podcast
    • Galleries
    • IWCE’s Video Showcase
    • IWCE 2023 Pre-event Guide
    • IWCE 2022 Winter Showcase
  • Commentary
    • Back
    • All Things IWCE
    • Urgent Matters
    • View From The Top
    • Legal Matters
  • Resources
    • Back
    • Webinars
    • White Papers
    • Reprints & Reuse
    • UC eZines
    • Sponsored content
  • IWCE
    • Back
    • Conference
    • Why Attend
    • Exhibitor Listing
    • Floor Plan
    • Exhibiting Information
    • Join the Event Mailing List
  • About Us
    • Back
    • About Us
    • Contact Us
    • Advertise
    • Cookie Policy
    • Terms of Service
    • Privacy Statement
  • Related Sites
    • Back
    • American City & County
    • IWCE
    • Light Reading
    • IOT World Today
    • TU-Auto
  • newsletter
  • In the field
    • Back
    • Internet of Things
    • Broadband Push-to-X
    • Project 25
    • Public-Safety Broadband/FirstNet
    • Virtual/Augmented Reality
    • Land Mobile Radio
    • Long Term Evolution (LTE)
    • Applications
    • Drones/Robots
    • IoT/Smart X
    • Software
    • Subscriber Devices
    • Video
  • Call Center/Command
    • Back
    • Artificial Intelligence
    • NG911
    • Alerting Systems
    • Analytics
    • Dispatch/Call-taking
    • Incident Command/Situational Awareness
    • Tracking, Monitoring & Control
  • Network Tech
    • Back
    • Cybersecurity
    • Interoperability
    • LMR 100
    • LMR 200
    • Backhaul
    • Deployables
    • Power
    • Tower & Site
    • Wireless Networks
    • Coverage/Interference
    • Security
    • System Design
    • System Installation
    • System Operation
    • Test & Measurement
  • Operations
    • Back
    • Critical Infrastructure
    • Enterprise
    • Federal Government/Military
    • Public Safety
    • State & Local Government
    • Training
  • Regulations
    • Back
    • Narrowbanding
    • T-Band
    • Rebanding
    • TV White Spaces
    • None
    • Funding
    • Policy
    • Regional Coordination
    • Standards
  • Organizations
    • Back
    • AASHTO
    • APCO
    • DHS
    • DMR Association
    • ETA
    • EWA
    • FCC
    • IWCE
    • NASEMSO
    • NATE
    • NXDN Forum
    • NENA
    • NIST/PSCR
    • NPSTC
    • NTIA/FirstNet
    • P25 TIG
    • TETRA + CCA
    • UTC
acc.com

State & Local Government


Partner content

Connection matters: Technology, communication and connection

Connection matters: Technology, communication and connection

  • Written by Lisa Frank / American City & County
  • 20th May 2020

COVID-19 is forcing us to adopt the technologies that some of us have successfully avoided up to this point. Even those who are comfortable with technology acknowledge the tactile differences between in-person and virtual meetings. A few task force members with whom I often work have resolutely refused to learn new platforms. They insist that documents be attached to emails as Word documents. I’m happy to do it. I understand their frustration with the learning curve and idiosyncrasies of each new “app.” COVID-19 is not so flexible. Some of those task force members have now been directed to pack up necessary items from their brick-and-mortar offices and work or deliver classes remotely.

In this surreal time, how do we use technology to connect and collaborate with one another? How do we view technology as a tool to enhance communication and productivity while acknowledging that there is no substitute for human touch?

In 2013, I enrolled in a transformational life coach certificate course at Duquesne University in Pittsburgh, PA. When it came time to apply our new skills, my cohort and I discovered that we would be coaching some of our clients virtually. Having grown up as the daughter of a psychiatric social worker who worked face-to-face with her clients and their families, I was skeptical. Isn’t it common knowledge that only 7 percent of communication is verbal? More specifically, according to Professor Emeritus of Psychology Albert Mehrabian at the University of California, Los Angeles, 55 percent of non-verbal communication is made up of body language while 38 percent is conveyed through tone of voice.

By experiencing the online coaching process and, subsequently, through work with task forces using teleconference platforms, I came to appreciate the effectiveness of virtual delivery. Though I often use audio only, I have learned to pick up signals other than “body language.” As noted in my last article, I have learned to read the silences. If I don’t know the reason for a silence, I ask. My attunement and sensitivity to the pace, tone, inflection and choice of words have increased.

So has my willingness to ask when I need more information.

My most effective teams excel because we share a safe space, an environment in which each member is encouraged to express their thoughts. Our approach is governed by two rules: (1) No apologies. We’re glad each member is here and contributing; and (2) Feel free. Without communication, we have nothing and can go nowhere. It is those fleeting and seemingly insignificant thoughts, when expressed, that often add the most value.

To read the complete article, visit American City & County.

Tags: Applications Critical Infrastructure Enterprise Incident Command/Situational Awareness News Policy Regional Coordination Software State & Local Government System Operation Video Partner content

Most Recent


  • Researchers uncover RaaS affiliate distributing multiple ransomware strains
    A new threat group is leveraging a relatively large network of malicious servers to distribute and manage multiple ransomware families including prolific ones such as ALPHV, Quantum, and Nokoyawa. The group has been active since at least June 2022 and appears to have links to the operators of Cl0p, Play, Royal, and Cactus ransomware families […]
  • FCC Chair starts process to restore Title II authority over ISPs
    FCC Chairwoman Jessica Rosenworcel said the agency will begin a proceeding to restore the FCC’s authority under Title II of the Communications Act, reestablishing oversight over broadband companies and enacting nationwide net neutrality rules. In a speech at the National Press Club on Tuesday, Rosenworcel announced her plan to hold a vote on a notice […]
  • Sean McDevitt appointed to FirstNet Authority board
    U.S. Secretary of Commerce Gina Raimondo today announced the appointment of commercial communications veteran Sean McDevitt as the latest board member for the FirstNet Authority, which oversees the development of the FirstNet nationwide public-safety broadband network. “It is with great pleasure that I announce the selection of Mr. Sean McDevitt to serve on the FirstNet […]
  • Cisco drops $28 billion on Splunk acquisition
    Cisco plans to bring on data mining and cybersecurity company Splunk for $28 billion, according to an announcement today. This is Cisco’s largest-ever acquisition and the latest in a string of cybersecurity-related acquisitions, according to CNBC. Splunk monitors and analyzes enterprise customer data to reduce the threat of security breaches and remediate threats. Cisco said the acquisition […]

Leave a comment Cancel reply

To leave a comment login with your Urgent Comms account:

Log in with your Urgent Comms account

Or alternatively provide your name, email address below:

Your email address will not be published. Required fields are marked *

Related Content

  • New Orleans-area 911 center inks multiyear APEX deal with Carbyne to replace call-handling system
  • Cyber is the new Cold War, and AI is the arms race
  • Private wireless networks in the US start going public
  • Microsoft patches 6 zero-day vulnerabilities under active attack

Commentary


Better technology can help solve the public-safety staffing crisis

26th June 2023

Updated: How ‘sidelink’ peer-to-peer communications can enhance public-safety operations

  • 1
27th February 2023

NG911 needed to secure our communities and nation

24th February 2023
view all

Events


UC Ezines


IWCE 2019 Wrap Up

13th May 2019
view all

Twitter


Newsletter

Sign up for UrgentComm’s newsletters to receive regular news and information updates about Communications and Technology.

Expert Commentary

Learn from experts about the latest technology in automation, machine-learning, big data and cybersecurity.

Business Media

Find the latest videos and media from the market leaders.

Media Kit and Advertising

Want to reach our digital and print audiences? Learn more here.

DISCOVER MORE FROM INFORMA TECH

  • American City & County
  • IWCE
  • Light Reading
  • IOT World Today
  • Mission Critical Technologies
  • TU-Auto

WORKING WITH US

  • About Us
  • Contact Us
  • Events
  • Careers

FOLLOW Urgent Comms ON SOCIAL

  • Privacy
  • CCPA: “Do Not Sell My Data”
  • Cookie Policy
  • Terms
Copyright © 2023 Informa PLC. Informa PLC is registered in England and Wales with company number 8860726 whose registered and Head office is 5 Howick Place, London, SW1P 1WG.