https://urgentcomm.com/wp-content/themes/ucm_child/assets/images/logo/footer-new-logo.png
  • Home
  • News
  • Multimedia
    • Back
    • Multimedia
    • Video
    • Podcasts
    • Galleries
    • IWCE’s Video Showcase
    • IWCE 2022 Winter Showcase
    • IWCE 2023 Pre-event Guide
  • Commentary
    • Back
    • Commentary
    • Urgent Matters
    • View From The Top
    • All Things IWCE
    • Legal Matters
  • Resources
    • Back
    • Resources
    • Webinars
    • White Papers
    • Reprints & Reuse
  • IWCE
    • Back
    • IWCE
    • Conference
    • Special Events
    • Exhibitor Listings
    • Premier Partners
    • Floor Plan
    • Exhibiting Information
    • Register for IWCE
  • About Us
    • Back
    • About Us
    • Contact Us
    • Advertise
    • Terms of Service
    • Privacy Statement
    • Cookie Policy
  • Related Sites
    • Back
    • American City & County
    • IWCE
    • Light Reading
    • IOT World Today
    • Mission Critical Technologies
    • TU-Auto
  • In the field
    • Back
    • In the field
    • Broadband Push-to-X
    • Internet of Things
    • Project 25
    • Public-Safety Broadband/FirstNet
    • Virtual/Augmented Reality
    • Land Mobile Radio
    • Long Term Evolution (LTE)
    • Applications
    • Drones/Robots
    • IoT/Smart X
    • Software
    • Subscriber Devices
    • Video
  • Call Center/Command
    • Back
    • Call Center/Command
    • Artificial Intelligence
    • NG911
    • Alerting Systems
    • Analytics
    • Dispatch/Call-taking
    • Incident Command/Situational Awareness
    • Tracking, Monitoring & Control
  • Network Tech
    • Back
    • Network Tech
    • Interoperability
    • LMR 100
    • LMR 200
    • Backhaul
    • Deployables
    • Power
    • Tower & Site
    • Wireless Networks
    • Coverage/Interference
    • Security
    • System Design
    • System Installation
    • System Operation
    • Test & Measurement
  • Operations
    • Back
    • Operations
    • Critical Infrastructure
    • Enterprise
    • Federal Government/Military
    • Public Safety
    • State & Local Government
    • Training
  • Regulations
    • Back
    • Regulations
    • Narrowbanding
    • T-Band
    • Rebanding
    • TV White Spaces
    • None
    • Funding
    • Policy
    • Regional Coordination
    • Standards
  • Organizations
    • Back
    • Organizations
    • AASHTO
    • APCO
    • DHS
    • DMR Association
    • ETA
    • EWA
    • FCC
    • IWCE
    • NASEMSO
    • NATE
    • NXDN Forum
    • NENA
    • NIST/PSCR
    • NPSTC
    • NTIA/FirstNet
    • P25 TIG
    • TETRA + CCA
    • UTC
Urgent Communications
  • NEWSLETTER
  • Home
  • News
  • Multimedia
    • Back
    • Video
    • Podcasts
    • Omdia Crit Comms Circle Podcast
    • Galleries
    • IWCE’s Video Showcase
    • IWCE 2023 Pre-event Guide
    • IWCE 2022 Winter Showcase
  • Commentary
    • Back
    • All Things IWCE
    • Urgent Matters
    • View From The Top
    • Legal Matters
  • Resources
    • Back
    • Webinars
    • White Papers
    • Reprints & Reuse
    • UC eZines
    • Sponsored content
  • IWCE
    • Back
    • Conference
    • Why Attend
    • Exhibitor Listing
    • Floor Plan
    • Exhibiting Information
    • Join the Event Mailing List
  • About Us
    • Back
    • About Us
    • Contact Us
    • Advertise
    • Cookie Policy
    • Terms of Service
    • Privacy Statement
  • Related Sites
    • Back
    • American City & County
    • IWCE
    • Light Reading
    • IOT World Today
    • TU-Auto
  • newsletter
  • In the field
    • Back
    • Internet of Things
    • Broadband Push-to-X
    • Project 25
    • Public-Safety Broadband/FirstNet
    • Virtual/Augmented Reality
    • Land Mobile Radio
    • Long Term Evolution (LTE)
    • Applications
    • Drones/Robots
    • IoT/Smart X
    • Software
    • Subscriber Devices
    • Video
  • Call Center/Command
    • Back
    • Artificial Intelligence
    • NG911
    • Alerting Systems
    • Analytics
    • Dispatch/Call-taking
    • Incident Command/Situational Awareness
    • Tracking, Monitoring & Control
  • Network Tech
    • Back
    • Cybersecurity
    • Interoperability
    • LMR 100
    • LMR 200
    • Backhaul
    • Deployables
    • Power
    • Tower & Site
    • Wireless Networks
    • Coverage/Interference
    • Security
    • System Design
    • System Installation
    • System Operation
    • Test & Measurement
  • Operations
    • Back
    • Critical Infrastructure
    • Enterprise
    • Federal Government/Military
    • Public Safety
    • State & Local Government
    • Training
  • Regulations
    • Back
    • Narrowbanding
    • T-Band
    • Rebanding
    • TV White Spaces
    • None
    • Funding
    • Policy
    • Regional Coordination
    • Standards
  • Organizations
    • Back
    • AASHTO
    • APCO
    • DHS
    • DMR Association
    • ETA
    • EWA
    • FCC
    • IWCE
    • NASEMSO
    • NATE
    • NXDN Forum
    • NENA
    • NIST/PSCR
    • NPSTC
    • NTIA/FirstNet
    • P25 TIG
    • TETRA + CCA
    • UTC
acc.com

Applications


News

Motorola Solutions buys Callyo to enhance command-center portfolio

Motorola Solutions buys Callyo to enhance command-center portfolio

  • Written by Donny Jackson
  • 2nd September 2020

Motorola Solutions this week announced the acquisition of Callyo—a software-as-a-service company that provides cloud-based mobile applications for law enforcement—in a deal that is expected to bolster Motorola Solutions’ command-center software suite, according to a company official.

Andrew Sinclair, Motorola Solutions’ senior vice president and general manager of software enterprise, said Callyo’s two key application suites—10-21, which makes it easier for citizens to communicate with first responders, and the Callyo investigative tools, which are designed to improve the collection of digital evidence—will be beneficial to Motorola Solutions and its customers.

“It’s predominantly additive to our portfolio,” Sinclair said yesterday during an interview with IWCE’s Urgent Communications. “It’s a unique set of capabilities within the industry—only Callyo has these capabilities and the way that they’re packaged and with the footprint that they have. We see that as being added to our CommandCentral suite, particularly on the mobile side.

“We see this as accreditive to our existing business and very valuable to our customers and our core mission.”

Chris Bennett, Callyo founder and chief product officer, said the 10-21 application is proving especially helpful to law-enforcement officers seeking to communicate with citizens that might have information about a case.

With 10-21, the officer can leave a message with the citizen to return the call to a local number—often labeled as coming from the agency—which makes it more likely the citizen will respond, as opposed to dismissing the local call as a telemarketing effort, Bennett said. A responding citizen is given a choice of notifying the officer for a follow-up call or connecting to a non-emergency dispatcher to leave information.

“Officers love it, because it respects their schedules and their time,” Bennett said yesterday during an interview with IWCE’s Urgent Communications. “But it also improves their communications workflows and saves them many hours of checking voicemail messages, which is something they had to do in the past before using 10-21.

“The other side of it is we focus on investigative solutions. If you think about criminal investigators in various different units and disciplines across law enforcement, they more and more rely on mobile tools to perform digital-evidence collection, organize that, be able to search on that, and have accurate reporting on that. Callyo serves that investigative marketplace.

“Between the 10-21 and the Callyo investigative suite, our tools are in the hands of over 1 in 5 police officers in the United States that rely on those further communications.”

When the COVID-19 pandemic hit earlier this year, Callyo engineers quickly developed a video-chat function that leveraged the 10-21 platform to reduce the amount of time that officers had to spend interviewing citizens in person, Bennett said.

Callyo historically has focused solely on serving the law-enforcement sector, but he excited about the potential to reach other critical-communications sectors through Motorola Solutions’ expansive dealer channels, according to Bennett.

“Callyo has routinely turned away requests from fire, EMS, school-resources officers and teachers—other disciplines that are facing similar communications challenges,” he said. “We’ve known all along that our technology can help solve those problems and make their lives easier, but we did not have the resources—as a small company—to tackle multiple things at once.

“Beyond being able to serve our current customers as well or better than we have over the past 10 years, I’m excited to serve an additional set of customers outside the law-enforcement space, and Motorola will help us be able do that.”

Sinclair said that Motorola Solutions has grown its 911 portfolio organically and through acquisitions in recent years, resulting in the company serving “60% to 70% of all seats” in U.S. call centers. With the launch of cloud-based offerings this year, adding Callyo’s capabilities represents “the next piece of this puzzle” to improve efficiencies in public-safety workflows, he said.

“If we can make it so that it’s safer and more efficient for first responders—whether it’s police, fire or EMS—to engage and … be able to bring to bear these tools, that’s important,” Sinclair said.

“We expect that a lot of the changes that we’ve seen during COVID to continue. We’ve done an awful lot of work helping first responders—particularly on the 911 side—work from home with our Command Post product. And we’re seeing a lot of movement to the cloud and cloud solutions, such as Callyo that combine mobile and cloud to help responders deal with the changing environment.”

Motorola Solutions closed the acquisition for Callyo—a private company—last Friday, and the deal was announced on Monday, Sinclair said. Terms of the deal were not announced.

Callyo employees will continue to work out of their existing headquarters in St. Petersburg, Fla.

“Rule number 1 of all acquisitions is, ‘Don’t break the acquisition,’” Sinclair said. “Callyo is an existing, exciting business that complements the Command Central business. We’ll fold them in, we’ll work on integration, we’ll work on bundling around that, but existing customers are going to continue to get product, great service, great innovation.

“As you’ll see from our other integrations, we make a point of not derailing the roadmap—we add to it.”

Bennett said Callyo officials hope that its technology will be used by all types of first-responder entities.

“From Day 1, Callyo was founded to make this amazing technology accessible to all of law enforcement, regardless whether they were from small agencies to large agencies, down to individual officers,” Bennett said. “We firmly believe that the technology should be accessible to help law enforcement be at their best and do their jobs.

“I think that we have done a great job over the past 10 years of making Callyo accessible to departments of all sizes. The theme of keeping that accessibility with Motorola Solutions in our current products going forward is very important, so we don’t disrupt any of the investigations or data communications that are going on among those agencies today.”

 

Tags: homepage-featured-4 Alerting Systems Applications Companies Critical Infrastructure Dispatch/Call-taking Federal Government/Military Incident Command/Situational Awareness Interoperability News Policy Public Safety Software State & Local Government System Design System Operation Tracking, Monitoring & Control Video News

Most Recent


  • Microsoft Outlook vulnerability could be 2023's 'It' bug
    Microsoft recently patched a zero-day vulnerability under active exploit in Microsoft Outlook, identified as CVE-2023-23397, which could enable an attacker to perform a privilege escalation, accessing the victim’s Net-NTLMv2 challenge-response authentication hash and impersonating the user. Now it’s becoming clear that CVE-2023-23397 is dangerous enough to become the most far-reaching bug of the year, security researchers are […]
  • Getting to know the how—and why—of the telecom cloud
    A funny thing happened during the pandemic: The giant cloud hyperscalers burst into the telecom industry. And now it’s time for everyone to get acquainted with them. Why? Well, it seems increasingly inevitable that a certain percentage – ranging from “a little” to “most” – of telecom operators’ network functions are going to run in […]
  • Zipline delivery drone docks, charges by itself
    Zipline has unveiled its new autonomous drone platform, designed to provide accurate everyday delivery to homes in the U.S., including in busy residential areas. Zipline’s previous delivery system worked by parachuting parcels into a specified area. Now the new drone, dubbed Platform 2 or P2 Zip, sends its goods down to customers via a tether […]
  • State and local leaders can alleviate the burden on public-safety personnel by tackling three workforce trends
    Government officials and public safety leaders wear many different hats. They serve as sounding boards for constituent complaints and for new ideas that need vetting. They are change agents charged with improving the lives of citizens and colleagues and are tasked with keeping order. Their most daunting responsibility, however, is keeping members of their community […]

Leave a comment Cancel reply

To leave a comment login with your Urgent Comms account:

Log in with your Urgent Comms account

Or alternatively provide your name, email address below:

Your email address will not be published. Required fields are marked *

Related Content

  • Motorola Solutions buys Callyo to enhance command-center portfolio
    Motorola Solutions to buy Avigilon video-surveillance, analytics company in all-cash deal worth about $1 billion
  • Motorola Solutions buys Callyo to enhance command-center portfolio
    Motorola Solution buys 911 call-taking software firm Emergency CallWorks
  • Motorola Solutions: Emergency CallWorks' Eddie Lau discusses company's heritage, next-gen 911 capabilities
  • Motorola Solutions pays $445 million to acquire VaaS International Holdings for video-analytics expertise

Commentary


Updated: How ‘sidelink’ peer-to-peer communications can enhance public-safety operations

  • 1
27th February 2023

NG911 needed to secure our communities and nation

24th February 2023

How 5G is making cities safer, smarter, and more efficient

26th January 2023
view all

Events


UC Ezines


IWCE 2019 Wrap Up

13th May 2019
view all

Twitter


UrgentComm

Zipline delivery drone docks, charges by itself dlvr.it/SlBNWy

20th March 2023
UrgentComm

State and local leaders can alleviate the burden on public-safety personnel by tackling three workforce trends dlvr.it/SlBH89

20th March 2023
UrgentComm

6G is shaping up to disappoint, and the industry can blame itself dlvr.it/Sl918J

20th March 2023
UrgentComm

Change is coming to the network detection and response (NDR) market dlvr.it/Sl4cts

18th March 2023

Newsletter

Sign up for UrgentComm’s newsletters to receive regular news and information updates about Communications and Technology.

Expert Commentary

Learn from experts about the latest technology in automation, machine-learning, big data and cybersecurity.

Business Media

Find the latest videos and media from the market leaders.

Media Kit and Advertising

Want to reach our digital and print audiences? Learn more here.

DISCOVER MORE FROM INFORMA TECH

  • American City & County
  • IWCE
  • Light Reading
  • IOT World Today
  • Mission Critical Technologies
  • TU-Auto

WORKING WITH US

  • About Us
  • Contact Us
  • Events
  • Careers

FOLLOW Urgent Comms ON SOCIAL

  • Privacy
  • CCPA: “Do Not Sell My Data”
  • Cookie Policy
  • Terms
Copyright © 2023 Informa PLC. Informa PLC is registered in England and Wales with company number 8860726 whose registered and Head office is 5 Howick Place, London, SW1P 1WG.