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Key Ways COVID-19 is Reshaping the Emergency Communications Center Landscape
Without question, 2020 will be remembered as a year of unprecedented change. And while not much has changed about the primary mission of public safety communications, various operational aspects of how they’re performed are having to be reimagined. New constraints and forced flexibility are creating previously unforeseen challenges.
We’re witnessing historic shifts in the ways agencies operate, as well as how they interact with each other and the communities they serve. Read more about the key challenges facing emergency communications centers in light of a year like no other, as well as trends and lessons being learned as a result, including:
- The rising need for mobile/remote capabilities
- Evolving health and safety standards
- The evolving role of emergency services professionals
- What’s important looking ahead
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