https://urgentcomm.com/wp-content/themes/ucm_child/assets/images/logo/footer-new-logo.png
  • Home
  • News
  • Multimedia
    • Back
    • Multimedia
    • Video
    • Podcasts
    • Galleries
  • Commentary
    • Back
    • Commentary
    • Urgent Matters
    • View From The Top
    • All Things IWCE
    • Legal Matters
  • Resources
    • Back
    • Resources
    • Webinars
    • White Papers
    • Reprints & Reuse
  • IWCE
    • Back
    • IWCE
    • Conference
    • Special Events
    • Exhibitor Listings
    • Premier Partners
    • Floor Plan
    • Exhibiting Information
    • Register for IWCE
  • About Us
    • Back
    • About Us
    • Contact Us
    • Advertise
    • Terms of Service
    • Privacy Statement
    • Cookies Policy
  • Related Sites
    • Back
    • American City & County
    • IWCE
    • Light Reading
    • IOT World Today
    • Mission Critical Technologies
    • Microwave/RF
    • T&D World
    • TU-Auto
  • In the field
    • Back
    • In the field
    • Broadband Push-to-X
    • Internet of Things
    • Project 25
    • Public-Safety Broadband/FirstNet
    • Virtual/Augmented Reality
    • Land Mobile Radio
    • Long Term Evolution (LTE)
    • Applications
    • Drones/Robots
    • IoT/Smart X
    • Software
    • Subscriber Devices
    • Video
  • Call Center/Command
    • Back
    • Call Center/Command
    • Artificial Intelligence
    • NG911
    • Alerting Systems
    • Analytics
    • Dispatch/Call-taking
    • Incident Command/Situational Awareness
    • Tracking, Monitoring & Control
  • Network Tech
    • Back
    • Network Tech
    • Interoperability
    • LMR 100
    • LMR 200
    • Backhaul
    • Deployables
    • Power
    • Tower & Site
    • Wireless Networks
    • Coverage/Interference
    • Security
    • System Design
    • System Installation
    • System Operation
    • Test & Measurement
  • Operations
    • Back
    • Operations
    • Critical Infrastructure
    • Enterprise
    • Federal Government/Military
    • Public Safety
    • State & Local Government
    • Training
  • Regulations
    • Back
    • Regulations
    • Narrowbanding
    • T-Band
    • Rebanding
    • TV White Spaces
    • None
    • Funding
    • Policy
    • Regional Coordination
    • Standards
  • Organizations
    • Back
    • Organizations
    • AASHTO
    • APCO
    • DHS
    • DMR Association
    • ETA
    • EWA
    • FCC
    • IWCE
    • NASEMSO
    • NATE
    • NXDN Forum
    • NENA
    • NIST/PSCR
    • NPSTC
    • NTIA/FirstNet
    • P25 TIG
    • TETRA + CCA
    • UTC
Urgent Communications
  • NEWSLETTER
  • Home
  • News
  • Multimedia
    • Back
    • Video
    • Podcasts
    • Omdia Crit Comms Circle Podcast
    • Galleries
    • IWCE’s Video Showcase
  • Commentary
    • Back
    • All Things IWCE
    • Urgent Matters
    • View From The Top
    • Legal Matters
  • Resources
    • Back
    • Webinars
    • White Papers
    • Reprints & Reuse
    • UC eZines
    • Sponsored content
  • IWCE
    • Back
    • Conference
    • Why Attend
    • Exhibitor Listing
    • Floor Plan
    • Exhibiting Information
    • Join the Event Mailing List
  • About Us
    • Back
    • About Us
    • Contact Us
    • Advertise
    • Terms of Service
    • Privacy Statement
    • Cookies Policy
  • Related Sites
    • Back
    • American City & County
    • IWCE
    • Light Reading
    • IOT World Today
    • TU-Auto
  • newsletter
  • In the field
    • Back
    • Internet of Things
    • Broadband Push-to-X
    • Project 25
    • Public-Safety Broadband/FirstNet
    • Virtual/Augmented Reality
    • Land Mobile Radio
    • Long Term Evolution (LTE)
    • Applications
    • Drones/Robots
    • IoT/Smart X
    • Software
    • Subscriber Devices
    • Video
  • Call Center/Command
    • Back
    • Artificial Intelligence
    • NG911
    • Alerting Systems
    • Analytics
    • Dispatch/Call-taking
    • Incident Command/Situational Awareness
    • Tracking, Monitoring & Control
  • Network Tech
    • Back
    • Cybersecurity
    • Interoperability
    • LMR 100
    • LMR 200
    • Backhaul
    • Deployables
    • Power
    • Tower & Site
    • Wireless Networks
    • Coverage/Interference
    • Security
    • System Design
    • System Installation
    • System Operation
    • Test & Measurement
  • Operations
    • Back
    • Critical Infrastructure
    • Enterprise
    • Federal Government/Military
    • Public Safety
    • State & Local Government
    • Training
  • Regulations
    • Back
    • Narrowbanding
    • T-Band
    • Rebanding
    • TV White Spaces
    • None
    • Funding
    • Policy
    • Regional Coordination
    • Standards
  • Organizations
    • Back
    • AASHTO
    • APCO
    • DHS
    • DMR Association
    • ETA
    • EWA
    • FCC
    • IWCE
    • NASEMSO
    • NATE
    • NXDN Forum
    • NENA
    • NIST/PSCR
    • NPSTC
    • NTIA/FirstNet
    • P25 TIG
    • TETRA + CCA
    • UTC
acc.com

Dispatch/Call-taking


Partner content

Smart911 emergency profiles provide first responders with more information, faster

Smart911 emergency profiles provide first responders with more information, faster

  • Written by Andy Castillo / American City & County
  • 20th May 2022

Since the first full time fire department was established in Cincinnati in 1853, emergency responders have raced into unknown scenarios with limited advance information when the firehouse bell rings—until now.

Among the many advancements of next-generation 911 dispatch systems, Smart911, an app developed by Rave Mobile Systems, automatically displays resident profiles during an emergency—including details like medical or mental health notes, such as a child with autism, pets living in the residence or the specific location of a building’s electrical box—giving them a better understanding of what to expect before they arrive.

“We use this on a daily basis,” said Joel Vetter, chief of fire rescue services at Suffolk County Fire in New York, highlighting the ability to open a live chat box with those who text 911 and geographical cell phone locating as some of the most utilized features offered. The chat feature lets dispatchers triage calls, contact friends or family members and, if appropriate, connect callers to other agencies that can best meet their needs (if they’re not experiencing a true emergency situation).

As an example, Vetter recalled responding to “a silver alert last year—the son of the person was actually a paramedic in our system,” he said. “Within 30 minutes, they were able to find his father, who had wandered,” via geolocation.

In his coverage area of around 1.5 million people, with around 42,000 fire and EMS calls per month, Vetter said about 56,000 profiles have been set up by residents. While at first glance that might not seem like a great percentage of the region’s population, he noted that profiles are created based on households as opposed to individual people.

To read the complete article, visit American City & County.

 

Tags: Alerting Systems Applications Companies Dispatch/Call-taking Incident Command/Situational Awareness Internet of Things Interoperability IoT/Smart X News NG-911 Policy Public Safety Public-Safety Broadband/FirstNet Software State & Local Government Subscriber Devices System Installation System Operation Tracking, Monitoring & Control Training Partner content

Most Recent


  • Sesame Solar leverages mobile solar, hydrogen to power efforts beyond the grid
    Michigan-based startup Sesame Solar recently launched the latest version of its easily deployable nanogrids that promise to deliver electric power indefinitely—without the need for diesel-powered generation—via complementary solar and hydrogen-fuel-cell technologies, according to company co-founder and CEO Lauren Flanagan. “What we’re announcing is the world’s first 100% renewable, mobile emergency-response nanogrid,” Flanagan said during an […]
  • Smart911 emergency profiles provide first responders with more information, faster
    Newscan: On front lines, communications breakdowns prove costly for Ukraine
    Web Roundup Items from other news organizations On front lines, communications breakdowns prove costly for Ukraine Recording between dispatcher, firefighters gives new insight into human-smuggling tragedy Updated digital forensics database speeds criminal investigations Frontier Communications facing questions after rural Arizona 911 outage 911 center software can interpret any language used in text message CISA: Switch […]
  • China-backed APT pwns building-automation systems with ProxyLogon
    A previously unknown Chinese-speaking advanced persistent threat (APT) is exploiting the ProxyLogon Microsoft Exchange vulnerability to deploy the ShadowPad malware, researchers said — with the end goal of taking over building-automation systems (BAS) and moving deeper into networks. That’s according to researchers at Kaspersky ICS CERT, who said that the infections affected industrial control systems […]
  • Samsung fills its 2G hole in new challenge to Ericsson and Nokia
    “If you can make gigabit speeds through software on vRAN, how difficult can 2G be?” said Woojune Kim, Samsung’s global head of sales, when confronted at this year’s Mobile World Congress with the 2G hole in its product portfolio. Three months since then, “not that difficult” seems to be the answer, although the virtualized 2G […]

Leave a comment Cancel reply

To leave a comment login with your Urgent Comms account:

Log in with your Urgent Comms account

Or alternatively provide your name, email address below:

Your email address will not be published. Required fields are marked *

Related Content

  • Verizon Response will continue leveraging drones during response efforts
  • Smart911 emergency profiles provide first responders with more information, faster
    Newscan: 911 dispatcher may be fired over handling of Buffalo shooting call
  • Motorola Solutions logo
    Motorola Solutions continues buying spree with Videotec acquisition
  • AT&T teams with Intrado to provide location-based routing of 911 calls

Commentary


LTE and liability: Why the fire service must move forward with digital incident command

  • 2
6th May 2022

Partnership and collaboration must be the foundation for emergency communications

18th April 2022

FirstNet success means no hypothetical ‘shots’ need to be fired, Swenson says

22nd February 2022
view all

Events


UC Ezines


IWCE 2019 Wrap Up

13th May 2019
view all

Twitter


UrgentComm

Sesame Solar leverages mobile solar, hydrogen to power efforts beyond the grid dlvr.it/ST8m3K

1st July 2022
UrgentComm

Newscan: On front lines, communications breakdowns prove costly for Ukraine dlvr.it/ST7fnC

30th June 2022
UrgentComm

China-backed APT pwns building-automation systems with ProxyLogon dlvr.it/ST6q7m

30th June 2022
UrgentComm

Samsung fills its 2G hole in new challenge to Ericsson and Nokia dlvr.it/ST6hBK

30th June 2022
UrgentComm

Militarized drone swarms coming dlvr.it/ST6dNz

30th June 2022
UrgentComm

Take American City & County’s budgeting survey dlvr.it/ST6Yxb

30th June 2022
UrgentComm

Final cases made about Airwave, ESN, before CMA issues provisional decision on Motorola Solutions dlvr.it/ST4Q6X

29th June 2022
UrgentComm

Polaris Wireless: Manlio Allegra talks 911 Z-axis tech, future IoT opportunities dlvr.it/ST1384

28th June 2022

Newsletter

Sign up for UrgentComm’s newsletters to receive regular news and information updates about Communications and Technology.

Expert Commentary

Learn from experts about the latest technology in automation, machine-learning, big data and cybersecurity.

Business Media

Find the latest videos and media from the market leaders.

Media Kit and Advertising

Want to reach our digital and print audiences? Learn more here.

DISCOVER MORE FROM INFORMA TECH

  • American City & County
  • IWCE
  • Light Reading
  • IOT World Today
  • Mission Critical Technologies
  • Microwave/RF
  • T&D World
  • TU-Auto

WORKING WITH US

  • About Us
  • Contact Us
  • Events
  • Careers

FOLLOW Urgent Comms ON SOCIAL

  • Privacy
  • CCPA: “Do Not Sell My Data”
  • Cookies Policy
  • Terms
Copyright © 2022 Informa PLC. Informa PLC is registered in England and Wales with company number 8860726 whose registered and Head office is 5 Howick Place, London, SW1P 1WG.
This website uses cookies, including third party ones, to allow for analysis of how people use our website in order to improve your experience and our services. By continuing to use our website, you agree to the use of such cookies. Click here for more information on our Cookie Policy and Privacy Policy.
X