https://urgentcomm.com/wp-content/themes/ucm_child/assets/images/logo/footer-new-logo.png
  • Home
  • News
  • Multimedia
    • Back
    • Multimedia
    • Video
    • Podcasts
    • Galleries
    • IWCE’s Video Showcase
    • IWCE 2022 Winter Showcase
    • IWCE 2023 Pre-event Guide
  • Commentary
    • Back
    • Commentary
    • Urgent Matters
    • View From The Top
    • All Things IWCE
    • Legal Matters
  • Resources
    • Back
    • Resources
    • Webinars
    • White Papers
    • Reprints & Reuse
  • IWCE
    • Back
    • IWCE
    • Conference
    • Special Events
    • Exhibitor Listings
    • Premier Partners
    • Floor Plan
    • Exhibiting Information
    • Register for IWCE
  • About Us
    • Back
    • About Us
    • Contact Us
    • Advertise
    • Terms of Service
    • Privacy Statement
    • Cookie Policy
  • Related Sites
    • Back
    • American City & County
    • IWCE
    • Light Reading
    • IOT World Today
    • Mission Critical Technologies
    • TU-Auto
  • In the field
    • Back
    • In the field
    • Broadband Push-to-X
    • Internet of Things
    • Project 25
    • Public-Safety Broadband/FirstNet
    • Virtual/Augmented Reality
    • Land Mobile Radio
    • Long Term Evolution (LTE)
    • Applications
    • Drones/Robots
    • IoT/Smart X
    • Software
    • Subscriber Devices
    • Video
  • Call Center/Command
    • Back
    • Call Center/Command
    • Artificial Intelligence
    • NG911
    • Alerting Systems
    • Analytics
    • Dispatch/Call-taking
    • Incident Command/Situational Awareness
    • Tracking, Monitoring & Control
  • Network Tech
    • Back
    • Network Tech
    • Interoperability
    • LMR 100
    • LMR 200
    • Backhaul
    • Deployables
    • Power
    • Tower & Site
    • Wireless Networks
    • Coverage/Interference
    • Security
    • System Design
    • System Installation
    • System Operation
    • Test & Measurement
  • Operations
    • Back
    • Operations
    • Critical Infrastructure
    • Enterprise
    • Federal Government/Military
    • Public Safety
    • State & Local Government
    • Training
  • Regulations
    • Back
    • Regulations
    • Narrowbanding
    • T-Band
    • Rebanding
    • TV White Spaces
    • None
    • Funding
    • Policy
    • Regional Coordination
    • Standards
  • Organizations
    • Back
    • Organizations
    • AASHTO
    • APCO
    • DHS
    • DMR Association
    • ETA
    • EWA
    • FCC
    • IWCE
    • NASEMSO
    • NATE
    • NXDN Forum
    • NENA
    • NIST/PSCR
    • NPSTC
    • NTIA/FirstNet
    • P25 TIG
    • TETRA + CCA
    • UTC
Urgent Communications
  • NEWSLETTER
  • Home
  • News
  • Multimedia
    • Back
    • Video
    • Podcasts
    • Omdia Crit Comms Circle Podcast
    • Galleries
    • IWCE’s Video Showcase
    • IWCE 2023 Pre-event Guide
    • IWCE 2022 Winter Showcase
  • Commentary
    • Back
    • All Things IWCE
    • Urgent Matters
    • View From The Top
    • Legal Matters
  • Resources
    • Back
    • Webinars
    • White Papers
    • Reprints & Reuse
    • UC eZines
    • Sponsored content
  • IWCE
    • Back
    • Conference
    • Why Attend
    • Exhibitor Listing
    • Floor Plan
    • Exhibiting Information
    • Join the Event Mailing List
  • About Us
    • Back
    • About Us
    • Contact Us
    • Advertise
    • Cookie Policy
    • Terms of Service
    • Privacy Statement
  • Related Sites
    • Back
    • American City & County
    • IWCE
    • Light Reading
    • IOT World Today
    • TU-Auto
  • newsletter
  • In the field
    • Back
    • Internet of Things
    • Broadband Push-to-X
    • Project 25
    • Public-Safety Broadband/FirstNet
    • Virtual/Augmented Reality
    • Land Mobile Radio
    • Long Term Evolution (LTE)
    • Applications
    • Drones/Robots
    • IoT/Smart X
    • Software
    • Subscriber Devices
    • Video
  • Call Center/Command
    • Back
    • Artificial Intelligence
    • NG911
    • Alerting Systems
    • Analytics
    • Dispatch/Call-taking
    • Incident Command/Situational Awareness
    • Tracking, Monitoring & Control
  • Network Tech
    • Back
    • Cybersecurity
    • Interoperability
    • LMR 100
    • LMR 200
    • Backhaul
    • Deployables
    • Power
    • Tower & Site
    • Wireless Networks
    • Coverage/Interference
    • Security
    • System Design
    • System Installation
    • System Operation
    • Test & Measurement
  • Operations
    • Back
    • Critical Infrastructure
    • Enterprise
    • Federal Government/Military
    • Public Safety
    • State & Local Government
    • Training
  • Regulations
    • Back
    • Narrowbanding
    • T-Band
    • Rebanding
    • TV White Spaces
    • None
    • Funding
    • Policy
    • Regional Coordination
    • Standards
  • Organizations
    • Back
    • AASHTO
    • APCO
    • DHS
    • DMR Association
    • ETA
    • EWA
    • FCC
    • IWCE
    • NASEMSO
    • NATE
    • NXDN Forum
    • NENA
    • NIST/PSCR
    • NPSTC
    • NTIA/FirstNet
    • P25 TIG
    • TETRA + CCA
    • UTC
acc.com

Dispatch/Call-taking


Partner content

Report: Reforming emergency dispatch won’t be easy, but it’s necessary

Report: Reforming emergency dispatch won’t be easy, but it’s necessary

  • Written by Andy Castillo / American City & County
  • 6th July 2022

Over the last several years, reforming law enforcement has been a primary topic of discussion in communities across the nation. Discourse has mostly centered around the challenges agencies face in addressing the complex needs of those in mental health crisis, and the disparity of experience among community members depending on their race.

But in this investigation, dispatchers, who are usually the first emergency services touchpoint those in crisis connect with, are oftentimes considered in tandem with other public safety agencies even if they act independently or don’t have the same amount of influence.

“We find ourselves with a 911 system that is under-resourced, under-staffed, not understood by the general public, not well positioned to nimbly adapt to future needs and, as a result, often ill equipped to adequately triage and deploy resources to ensure the right response is dispatched at the right time,” reads a report published Wednesday, “Transform 911: Blueprint for change 2022,” by the University of Chicago’s Health Lab. The Chicago university launched Transform 911 in 2020 in collaboration with other stakeholder organizations.

Along with administrative and financial challenges related to reforming systems, the telecommunication field isn’t as respected as other public safety professions. Telecommunicators don’t hold the same clout, even within the system.

For example, “a 911 dispatcher, who witnessed Mr. Floyd’s murder in real time through live surveillance footage, contacted a police supervisor to express concern and reported, ‘You can call me a snitch if you want to[;] . . . all of them sat on this man,’ and noted that the officers had failed to report that they were using force and to request the presence of a supervisor, which was in violation of departmental policy,” the report says.

The intervention effort wasn’t successful, highlighting that “911 professionals are often, as was the case here, unequipped to intervene when the downstream handling of a call is inappropriate and dangerous.”

To read the complete article, visit American City & County.

 

 

Tags: Dispatch/Call-taking Federal Government/Military Incident Command/Situational Awareness News NG-911 Policy Public Safety State & Local Government System Operation Tracking, Monitoring & Control Partner content

Most Recent


  • Verizon officials highlight role of 5G tech for responders during IWCE keynote
    LAS VEGAS—As the public-safety sector continues to expand its use of data-intensive applications, developments in 5G can provide the low-latency, high-bandwidth connectivity to meet these needs, Verizon officials said yesterday during a keynote address at IWCE 2023. Bryan Schromsky, managing partner for Verizon’s public-sector unit, noted that the carrier plans to complete its deployment of […]
  • Day 3 of IWCE 2023 features the opening of the Expo Hall
    A small crowd gathered around a four-legged robot that shifted with lifelike movements, running forward onto the show floor of the 2023 IWCE exposition in Las Vegas, Nev. “It’s meant for public safety and inspection of infrastructure,” said Charlie Robb, chief revenue officer for Common Objects, which had outfitted the Boston Dynamics robot, Spot, with […]
  • Rescue 42 launches miniCRD deployable for FirstNet
    Rescue 42 yesterday announced the launch of its miniCRD (mCRD) for FirstNet, which provides much of the functionality of the company’s Compact Rapid Deployable at a much lower cost.and in an even more portable form factor—two ruggedized cases that are about the size of checked luggage. Rescue 42 CEO Tim O’Connell said the mCRD (pictured […]
  • IWCE 2023
    Safer Buildings Coalition conducts annual event at IWCE 2023
    A common theme ran through the Safer Buildings Coalition’s annual meeting Monday night during IWCE 2023 at the Las Vegas Convention Center—strength through collaboration. “The perception is that the challenge is ‘out there,’ and someday, maybe the challenge will come here,” said Billy Bob Brown Jr., executive assistant director for emergency communications within the Cybersecurity […]

Leave a comment Cancel reply

To leave a comment login with your Urgent Comms account:

Log in with your Urgent Comms account

Or alternatively provide your name, email address below:

Your email address will not be published. Required fields are marked *

Related Content

  • Tesla recalls 59,000 vehicles over emergency-call software glitch
  • China-backed APT pwns building-automation systems with ProxyLogon
  • Samsung fills its 2G hole in new challenge to Ericsson and Nokia
  • Polaris Wireless: Manlio Allegra talks 911 Z-axis tech, future IoT opportunities

Commentary


Updated: How ‘sidelink’ peer-to-peer communications can enhance public-safety operations

  • 1
27th February 2023

NG911 needed to secure our communities and nation

24th February 2023

How 5G is making cities safer, smarter, and more efficient

26th January 2023
view all

Events


UC Ezines


IWCE 2019 Wrap Up

13th May 2019
view all

Twitter


UrgentComm

Gallery: The last day of IWCE 2023 dlvr.it/SllQKJ

30th March 2023
UrgentComm

Video: Opening of the Expo Hall on day three of IWCE 2023 dlvr.it/SlkyNy

30th March 2023
UrgentComm

Verizon officials highlight role of 5G tech for responders during IWCE keynote dlvr.it/Slkh9n

30th March 2023
UrgentComm

Day three of IWCE 2023 features the opening of the Expo Hall dlvr.it/Slhgvr

30th March 2023
UrgentComm

Gallery: The Expo Hall opens on day three of IWCE 2023 dlvr.it/SlhfPT

29th March 2023
UrgentComm

Rescue 42 launches miniCRD deployable for FirstNet dlvr.it/SlgdtY

29th March 2023
UrgentComm

RT @IWCEexpo: 📽️ More sights from Day 2 at #IWCE23. It's been a fantastic start so far... Thanks to you! Tomorrow is another awesome spea…

29th March 2023
UrgentComm

RT @IWCEexpo: Ildefonso De La Cruz Morales, Principal Analyst-Critical Communications @OmdiaHQ takes the stage and kicks off tonight’s Keyn…

29th March 2023

Newsletter

Sign up for UrgentComm’s newsletters to receive regular news and information updates about Communications and Technology.

Expert Commentary

Learn from experts about the latest technology in automation, machine-learning, big data and cybersecurity.

Business Media

Find the latest videos and media from the market leaders.

Media Kit and Advertising

Want to reach our digital and print audiences? Learn more here.

DISCOVER MORE FROM INFORMA TECH

  • American City & County
  • IWCE
  • Light Reading
  • IOT World Today
  • Mission Critical Technologies
  • TU-Auto

WORKING WITH US

  • About Us
  • Contact Us
  • Events
  • Careers

FOLLOW Urgent Comms ON SOCIAL

  • Privacy
  • CCPA: “Do Not Sell My Data”
  • Cookie Policy
  • Terms
Copyright © 2023 Informa PLC. Informa PLC is registered in England and Wales with company number 8860726 whose registered and Head office is 5 Howick Place, London, SW1P 1WG.