https://urgentcomm.com/wp-content/themes/ucm_child/assets/images/logo/footer-new-logo.png
  • Home
  • News
  • Multimedia
    • Back
    • Multimedia
    • Video
    • Podcasts
    • Galleries
    • IWCE’s Video Showcase
    • Product Guides
  • Commentary
    • Back
    • Commentary
    • Urgent Matters
    • View From The Top
    • All Things IWCE
    • Legal Matters
  • Resources
    • Back
    • Resources
    • Webinars
    • White Papers
    • Reprints & Reuse
  • IWCE
    • Back
    • IWCE
    • Conference
    • Special Events
    • Exhibitor Listings
    • Premier Partners
    • Floor Plan
    • Exhibiting Information
    • Register for IWCE
  • About Us
    • Back
    • About Us
    • Contact Us
    • Advertise
    • Terms of Service
    • Privacy Statement
    • Cookie Policy
  • Related Sites
    • Back
    • American City & County
    • IWCE
    • Light Reading
    • IOT World Today
    • Mission Critical Technologies
    • TU-Auto
  • In the field
    • Back
    • In the field
    • Broadband Push-to-X
    • Internet of Things
    • Project 25
    • Public-Safety Broadband/FirstNet
    • Virtual/Augmented Reality
    • Land Mobile Radio
    • Long Term Evolution (LTE)
    • Applications
    • Drones/Robots
    • IoT/Smart X
    • Software
    • Subscriber Devices
    • Video
  • Call Center/Command
    • Back
    • Call Center/Command
    • Artificial Intelligence
    • NG911
    • Alerting Systems
    • Analytics
    • Dispatch/Call-taking
    • Incident Command/Situational Awareness
    • Tracking, Monitoring & Control
  • Network Tech
    • Back
    • Network Tech
    • Interoperability
    • LMR 100
    • LMR 200
    • Backhaul
    • Deployables
    • Power
    • Tower & Site
    • Wireless Networks
    • Coverage/Interference
    • Security
    • System Design
    • System Installation
    • System Operation
    • Test & Measurement
  • Operations
    • Back
    • Operations
    • Critical Infrastructure
    • Enterprise
    • Federal Government/Military
    • Public Safety
    • State & Local Government
    • Training
  • Regulations
    • Back
    • Regulations
    • Narrowbanding
    • T-Band
    • Rebanding
    • TV White Spaces
    • None
    • Funding
    • Policy
    • Regional Coordination
    • Standards
  • Organizations
    • Back
    • Organizations
    • AASHTO
    • APCO
    • DHS
    • DMR Association
    • ETA
    • EWA
    • FCC
    • IWCE
    • NASEMSO
    • NATE
    • NXDN Forum
    • NENA
    • NIST/PSCR
    • NPSTC
    • NTIA/FirstNet
    • P25 TIG
    • TETRA + CCA
    • UTC
Urgent Communications
  • NEWSLETTER
  • Home
  • News
  • Multimedia
    • Back
    • Video
    • Podcasts
    • Omdia Crit Comms Circle Podcast
    • Galleries
    • IWCE’s Video Showcase
    • Product Guides
  • Commentary
    • Back
    • All Things IWCE
    • Urgent Matters
    • View From The Top
    • Legal Matters
  • Resources
    • Back
    • Webinars
    • White Papers
    • Reprints & Reuse
    • UC eZines
    • Sponsored content
  • IWCE
    • Back
    • Conference
    • Why Attend
    • Exhibitor Listing
    • Floor Plan
    • Exhibiting Information
    • Join the Event Mailing List
  • About Us
    • Back
    • About Us
    • Contact Us
    • Advertise
    • Cookie Policy
    • Terms of Service
    • Privacy Statement
  • Related Sites
    • Back
    • American City & County
    • IWCE
    • Light Reading
    • IOT World Today
    • TU-Auto
  • newsletter
  • In the field
    • Back
    • Internet of Things
    • Broadband Push-to-X
    • Project 25
    • Public-Safety Broadband/FirstNet
    • Virtual/Augmented Reality
    • Land Mobile Radio
    • Long Term Evolution (LTE)
    • Applications
    • Drones/Robots
    • IoT/Smart X
    • Software
    • Subscriber Devices
    • Video
  • Call Center/Command
    • Back
    • Artificial Intelligence
    • NG911
    • Alerting Systems
    • Analytics
    • Dispatch/Call-taking
    • Incident Command/Situational Awareness
    • Tracking, Monitoring & Control
  • Network Tech
    • Back
    • Cybersecurity
    • Interoperability
    • LMR 100
    • LMR 200
    • Backhaul
    • Deployables
    • Power
    • Tower & Site
    • Wireless Networks
    • Coverage/Interference
    • Security
    • System Design
    • System Installation
    • System Operation
    • Test & Measurement
  • Operations
    • Back
    • Critical Infrastructure
    • Enterprise
    • Federal Government/Military
    • Public Safety
    • State & Local Government
    • Training
  • Regulations
    • Back
    • Narrowbanding
    • T-Band
    • Rebanding
    • TV White Spaces
    • None
    • Funding
    • Policy
    • Regional Coordination
    • Standards
  • Organizations
    • Back
    • AASHTO
    • APCO
    • DHS
    • DMR Association
    • ETA
    • EWA
    • FCC
    • IWCE
    • NASEMSO
    • NATE
    • NXDN Forum
    • NENA
    • NIST/PSCR
    • NPSTC
    • NTIA/FirstNet
    • P25 TIG
    • TETRA + CCA
    • UTC
acc.com

Zetron to unveil text-to-911 enhancement, CSSI and application interfaces during APCO 2016

Zetron to unveil text-to-911 enhancement, CSSI and application interfaces during APCO 2016

  • Written by raidee
  • 1st October 2018

Zetron recently announced that it will demonstrate at APCO 2016 in Orlando its ESInet-based text-to-911 solution that is designed to help call-takers multitask, allowing them to answer an emergency voice calls and one or more emergency texts simultaneously, according to a company official.

By utilizing an ESInet—the key component of NENA’s i3 standard, which provides the network foundation for next-generation 911 (NG911) systems—the Zetron text-to-911 solution in MAX Call-Taking (MAX CT) allows a call-taker to receive one voice call and emergency texts while viewing the same screen, according to Alice Johnson, Zetron’s product manager for MAX call taking.

“It’s integrated on the call-taking system that’s going to allow the call-taker to process both a voice call and text messages,” Johnson said during an interview with IWCE’s Urgent Communications. “It’s system-configurable, so there can be multiple text sessions at the same time, while processing a voice call.

“It’s a pretty slick-looking demo. The [APCO 2016] show will be its first public debut.”

A key component to the text-messaging solution is the ability for call-takers to access preconfigured “coded canned messages” that allow the call-taker to respond quickly and efficiently to an emergency text, instead of having to type required questions repeatedly, Johnson said.

“MAX CT users can configure the system for customized call-taking that will allow the call-takers to have standardized and speedy responses for processing the text messaging to keep them on track while they are processing a voice call or multiple text sessions,” she said. “We think this sets us apart from our competition.”

Johnson said the canned messages can be created within the PSAP, and different sets can be established for myriad types of responses—for instance, a set of responses can be established for a fire incident, while another set can be created for a law-enforcement event.

Many call-takers have been outspoken in expressing their concern that text-to-911 and other new media capabilities could overwhelm them, but Johnson said she believes the Zetron solution can help allay the text-related fears.

“The product is a tool to help the dispatchers do their jobs and process all of this information that’s coming at them with the least amount of stress, instead of throwing a bunch of information at them and having them forced to deal with it,” Johnson said. “We’re designing our products to help them with that.”

Gary Stidham, Zetron’s vice president of product management, said the initial response to the solution has been positive.

“We’re getting a lot of good feedback already, just in the customer reviews that we’ve done,” Stidham said during an interview with IWCE’s Urgent Communications.

Tags:

Related Content

  • Zetron to unveil text-to-911 enhancement, CSSI and application interfaces during APCO 2016
    Newscan: Once, superpower summits were about nukes. Now, it’s cyberweapons.
  • Unfinished Business: Why NFPA and IBC fire codes need to kill the fire phone
  • Driverless-tech liability is all in the wording
  • Is an attacker living off your land?

Commentary


How 5G is making cities safer, smarter, and more efficient

26th January 2023

3GPP moves Release 18 freeze date to March 2024

18th January 2023

Do smart cities make safer cities?

  • 1
6th January 2023
view all

Events


UC Ezines


IWCE 2019 Wrap Up

13th May 2019
view all

Twitter


UrgentComm

AT&T wireless growth keyed by FirstNet—now provides 24,000 agencies with 4.4 million connections dlvr.it/ShY5qH

27th January 2023
UrgentComm

Report: Remote work causing offices to empty, but walkable cities still in high demand dlvr.it/ShXM7Z

27th January 2023
UrgentComm

AT&T FirstNet unleashes robotic dogs for emergency services dlvr.it/ShW7p8

27th January 2023
UrgentComm

Federal agencies infested by cyberattackers via legit remote-management systems dlvr.it/ShVhn3

26th January 2023
UrgentComm

How 5G is making cities safer, smarter, and more efficient dlvr.it/ShVS1h

26th January 2023
UrgentComm

MCPTT interworking for critical communications dlvr.it/ShTm3P

26th January 2023
UrgentComm

Self-driving cars present terrorism risk, FBI director says dlvr.it/ShTTHx

26th January 2023
UrgentComm

UK Home Office officially will cut ESN ties with Motorola Solutions in December dlvr.it/ShNjfN

24th January 2023

Newsletter

Sign up for UrgentComm’s newsletters to receive regular news and information updates about Communications and Technology.

Expert Commentary

Learn from experts about the latest technology in automation, machine-learning, big data and cybersecurity.

Business Media

Find the latest videos and media from the market leaders.

Media Kit and Advertising

Want to reach our digital and print audiences? Learn more here.

DISCOVER MORE FROM INFORMA TECH

  • American City & County
  • IWCE
  • Light Reading
  • IOT World Today
  • Mission Critical Technologies
  • TU-Auto

WORKING WITH US

  • About Us
  • Contact Us
  • Events
  • Careers

FOLLOW Urgent Comms ON SOCIAL

  • Privacy
  • CCPA: “Do Not Sell My Data”
  • Cookie Policy
  • Terms
Copyright © 2023 Informa PLC. Informa PLC is registered in England and Wales with company number 8860726 whose registered and Head office is 5 Howick Place, London, SW1P 1WG.