https://urgentcomm.com/wp-content/themes/ucm_child/assets/images/logo/footer-logo.png
  • Home
  • News
  • Multimedia
    • Back
    • Multimedia
    • Video
    • Podcasts
    • Galleries
  • Commentary
    • Back
    • Commentary
    • Urgent Matters
    • View From The Top
    • All Things IWCE
    • Legal Matters
  • Resources
    • Back
    • Resources
    • Events
    • Webinars
    • White Papers
    • Reprints & Reuse
  • IWCE
    • Back
    • IWCE
    • Conference
    • Special Events
    • Exhibitor Listings
    • Premier Partners
    • Floor Plan
    • Exhibiting Information
    • Register for IWCE
  • About Us
    • Back
    • About Us
    • Contact Us
    • Advertise
    • Terms of Service
    • Privacy Statement
    • Cookies Policy
  • Related Sites
    • Back
    • American City & County
    • IWCE
    • Light Reading
    • IOT World Today
    • Mission Critical Technologies
    • Microwave/RF
    • T&D World
    • TU-Auto
  • In the field
    • Back
    • In the field
    • Broadband Push-to-X
    • Internet of Things
    • Project 25
    • Public-Safety Broadband/FirstNet
    • Virtual/Augmented Reality
    • Land Mobile Radio
    • Long Term Evolution (LTE)
    • Applications
    • Drones/Robots
    • IoT/Smart X
    • Software
    • Subscriber Devices
    • Video
  • Call Center/Command
    • Back
    • Call Center/Command
    • Artificial Intelligence
    • NG911
    • Alerting Systems
    • Analytics
    • Dispatch/Call-taking
    • Incident Command/Situational Awareness
    • Tracking, Monitoring & Control
  • Network Tech
    • Back
    • Network Tech
    • Interoperability
    • LMR 100
    • LMR 200
    • Backhaul
    • Deployables
    • Power
    • Tower & Site
    • Wireless Networks
    • Coverage/Interference
    • Security
    • System Design
    • System Installation
    • System Operation
    • Test & Measurement
  • Operations
    • Back
    • Operations
    • Critical Infrastructure
    • Enterprise
    • Federal Government/Military
    • Public Safety
    • State & Local Government
    • Training
  • Regulations
    • Back
    • Regulations
    • Narrowbanding
    • T-Band
    • Rebanding
    • TV White Spaces
    • None
    • Funding
    • Policy
    • Regional Coordination
    • Standards
  • Organizations
    • Back
    • Organizations
    • AASHTO
    • APCO
    • DHS
    • DMR Association
    • ETA
    • EWA
    • FCC
    • IWCE
    • NASEMSO
    • NATE
    • NXDN Forum
    • NENA
    • NIST/PSCR
    • NPSTC
    • NTIA/FirstNet
    • P25 TIG
    • TETRA + CCA
    • UTC
Urgent Communications
  • NEWSLETTER
  • Home
  • News
  • Multimedia
    • Back
    • Video
    • Podcasts
    • Galleries
  • Commentary
    • Back
    • All Things IWCE
    • Urgent Matters
    • View From The Top
    • Legal Matters
  • Resources
    • Back
    • Events
    • Webinars
    • White Papers
    • Reprints & Reuse
    • UC eZines
  • IWCE
    • Back
    • Conference
    • WHY ATTEND
    • Exhibitor Listings
    • Floor Plan
    • Exhibiting Information
    • Registration Opens April 2019-Join Our Mailing List
  • About Us
    • Back
    • About Us
    • Contact Us
    • Advertise
    • Terms of Service
    • Privacy Statement
    • Cookies Policy
  • Related Sites
    • Back
    • American City & County
    • IWCE
    • Light Reading
    • IOT World Today
    • TU-Auto
  • newsletter
  • In the field
    • Back
    • Internet of Things
    • Broadband Push-to-X
    • Project 25
    • Public-Safety Broadband/FirstNet
    • Virtual/Augmented Reality
    • Land Mobile Radio
    • Long Term Evolution (LTE)
    • Applications
    • Drones/Robots
    • IoT/Smart X
    • Software
    • Subscriber Devices
    • Video
  • Call Center/Command
    • Back
    • Artificial Intelligence
    • NG911
    • Alerting Systems
    • Analytics
    • Dispatch/Call-taking
    • Incident Command/Situational Awareness
    • Tracking, Monitoring & Control
  • Network Tech
    • Back
    • Cybersecurity
    • Interoperability
    • LMR 100
    • LMR 200
    • Backhaul
    • Deployables
    • Power
    • Tower & Site
    • Wireless Networks
    • Coverage/Interference
    • Security
    • System Design
    • System Installation
    • System Operation
    • Test & Measurement
  • Operations
    • Back
    • Critical Infrastructure
    • Enterprise
    • Federal Government/Military
    • Public Safety
    • State & Local Government
    • Training
  • Regulations
    • Back
    • Narrowbanding
    • T-Band
    • Rebanding
    • TV White Spaces
    • None
    • Funding
    • Policy
    • Regional Coordination
    • Standards
  • Organizations
    • Back
    • AASHTO
    • APCO
    • DHS
    • DMR Association
    • ETA
    • EWA
    • FCC
    • IWCE
    • NASEMSO
    • NATE
    • NXDN Forum
    • NENA
    • NIST/PSCR
    • NPSTC
    • NTIA/FirstNet
    • P25 TIG
    • TETRA + CCA
    • UTC
acc.com

News


Florida county realizes benefits of integrated text-to-911 capability

  • Written by Donny Jackson
  • 28th April 2016
Integrated text-to-911 service has proven to be beneficial to citizen in Collier County, Fla., and has not been a burden to telecommunicators in the local public-safety answering point (PSAP), according to a key county official.

What is in this article?

  • Florida county realizes benefits of integrated text-to-911 capability
  • Florida county realizes benefits of integrated text-to-911 capability

Florida county realizes benefits of integrated text-to-911 capability

Integrated text-to-911 service has proven to be beneficial to citizen in Collier County, Fla., and has not been a burden to telecommunicators in the local public-safety answering point (PSAP), according to a key county official.

Collier County—a large geographic jurisdiction that includes a lot of everglades, as well as the city of Everglades—was the first county in the state to provide text-to-911 service in 2013, according to Bob Finney, technical manager for communications division of the Collier County sheriff’s office. Last August, the county migrated from a web-based text-to-911 solution to be a beta site for the IP-based VESTA SMS text-to-911 solution from Airbus DS Communications, he said.

“It uses IP connectivity direct from the text control center, and [the text message] goes directly into our Airbus VESTA equipment,” Finney said during an interview with IWCE’s Urgent Communications. “It’s fully integrated, so the call-taker no longer has another screen that they need—it’s right there in front of them.”

This ease of use was cited by a call-taker when responding to an emergency text from a 61-year-old man who had fallen 15 feet, according to Finney.

“He was working in a tree, fell off of the ladder and broke his back,” Finney said. “For some reason, he couldn’t make a voice call from his phone, but the texting worked. So, he just randomly sent a text to 911, hoping someone would answer. Sure enough, we did, and he was subsequently airlifted to a hospital. He’s doing all right now.”

Finney said the call is emblematic of the roughly 15 emergency texts per months that the Collier County PSAP has received since it began providing text-to-911 service. Officials expected the text-to-911 capability primarily would generate calls from domestic-violence victims needing to remain silent or from people lost in the everglades who had such poor cellular reception that they could not make a 911 voice call, but most emergency text have been to report medical conditions, he said.

County officials were concerned that the text-to-911 service would result in a number of texts from people wanting to test the system or sending prank texts, but “we haven’t had a lot of those,” Finney said.

From an operational standpoint, having an integrated 911 solution has made the introduction of text-to-911 service much more palatable for veteran call-takers in the PSAP, Finney said.

“When they realize that it is something that’s straightforward and part of the call flow, it tends to calm them,” he said. “Because nobody likes change, especially when you’ve been doing it for so long and—all of a sudden—it’s different.

“For the newer generation, there are different issues. They’re used to the technology, so it needs to be intuitive for them, because they’re used to consumer electronics. It’s very important to the managers and directors to have that ease of use.”

1 | 2 |
Florida county realizes benefits of integrated text-to-911 capability
Tags: PSAP News NG-911 Public Safety Public-Safety Broadband/FirstNet Standards State & Local Government News

Leave a comment Cancel reply

To leave a comment login with your Urgent Comms account:

Log in with your Urgent Comms account

Or alternatively provide your name, email address below:

Your email address will not be published. Required fields are marked *

Related Content

  • Anterix inks $50 million deal with San Diego Gas & Electric to support 900 MHz private LTE system
  • Newscan: White House says 9 fed agencies, 100 companies hit by SolarWinds hack
  • Redefining communications for today’s mobile workforces

Commentary


Ransomware? Let’s call it what it really is: extortionware

21st February 2021

Redefining communications for today’s mobile workforces

18th February 2021

Hi-tech sewer can help safeguard public health, environment and economies

18th February 2021
view all

Events


UC Ezines


IWCE 2019 Wrap Up

13th May 2019
view all

Twitter


UrgentComm

Using data to improve emergency response resources in healthcare arena dlvr.it/RtYfFJ

26th February 2021
UrgentComm

3 security flaws in devices and IoT that need fixing dlvr.it/RtYRxm

26th February 2021
UrgentComm

Newscan: America’s creaky payment infrastructure is showing cracks dlvr.it/RtTzBD

25th February 2021
UrgentComm

California PD: ‘Game-changing’ Live911 streaming of emergency calls accelerates responses dlvr.it/RtPgXS

24th February 2021
UrgentComm

Why Tuscon is building its own 4G network dlvr.it/RtPDG5

24th February 2021
UrgentComm

SolarWinds attackers lurked for ‘several months’ in FireEye’s network dlvr.it/RtP07s

24th February 2021
UrgentComm

Buffalo’s 48 hours to navigate a mission-critical transition to remote work dlvr.it/RtNwfl

24th February 2021
UrgentComm

Digital transformation, connectivity create platform for sustainable mobility dlvr.it/RtNwYm

24th February 2021

Newsletter

Sign up for UrgentComm’s newsletters to receive regular news and information updates about Communications and Technology.

Expert Commentary

Learn from experts about the latest technology in automation, machine-learning, big data and cybersecurity.

Business Media

Find the latest videos and media from the market leaders.

Media Kit and Advertising

Want to reach our digital and print audiences? Learn more here.

DISCOVER MORE FROM INFORMA TECH

  • American City & County
  • IWCE
  • Light Reading
  • IOT World Today
  • Mission Critical Technologies
  • Microwave/RF
  • T&D World
  • TU-Auto

WORKING WITH US

  • About Us
  • Contact Us
  • Events
  • Careers

FOLLOW Urgent Comms ON SOCIAL

  • Privacy
  • CCPA: “Do Not Sell My Data”
  • Cookies Policy
  • Terms
Copyright © 2021 Informa PLC. Informa PLC is registered in England and Wales with company number 8860726 whose registered and Head office is 5 Howick Place, London, SW1P 1WG.
This website uses cookies, including third party ones, to allow for analysis of how people use our website in order to improve your experience and our services. By continuing to use our website, you agree to the use of such cookies. Click here for more information on our Cookie Policy and Privacy Policy.
X