News New Jersey utility company rolls out Racotek mobile data system
Public Service Electric & Gas, a New Jersey utility company, is in the final stages of rolling out a mobile data system from Racotek, Minneapolis, to communicate with more than 700 field service workers in its residential, commercial and industrial appliance service business. Units for more than 500 workers are fully operational, making PSE&G the largest user of cellular digital packet data (CDPD) wireless network technology in the United States.
The mobile data system is expected to allow PSE&G to complete two more service calls per technician per day, to improve customer times and to arm service technicians with up-to-date customer information. In addition, paperwork and double-entry of data have been virtually eliminated. Racotek provided enabling communications technologies and related consulting services.
