https://urgentcomm.com/wp-content/themes/ucm_child/assets/images/logo/footer-new-logo.png
  • Home
  • News
  • Multimedia
    • Back
    • Multimedia
    • Video
    • Podcasts
    • Galleries
    • IWCE’s Video Showcase
    • IWCE 2022 Winter Showcase
    • IWCE 2023 Pre-event Guide
  • Commentary
    • Back
    • Commentary
    • Urgent Matters
    • View From The Top
    • All Things IWCE
    • Legal Matters
  • Resources
    • Back
    • Resources
    • Webinars
    • White Papers
    • Reprints & Reuse
  • IWCE
    • Back
    • IWCE
    • Conference
    • Special Events
    • Exhibitor Listings
    • Premier Partners
    • Floor Plan
    • Exhibiting Information
    • Register for IWCE
  • About Us
    • Back
    • About Us
    • Contact Us
    • Advertise
    • Terms of Service
    • Privacy Statement
    • Cookie Policy
  • Related Sites
    • Back
    • American City & County
    • IWCE
    • Light Reading
    • IOT World Today
    • Mission Critical Technologies
    • TU-Auto
  • In the field
    • Back
    • In the field
    • Broadband Push-to-X
    • Internet of Things
    • Project 25
    • Public-Safety Broadband/FirstNet
    • Virtual/Augmented Reality
    • Land Mobile Radio
    • Long Term Evolution (LTE)
    • Applications
    • Drones/Robots
    • IoT/Smart X
    • Software
    • Subscriber Devices
    • Video
  • Call Center/Command
    • Back
    • Call Center/Command
    • Artificial Intelligence
    • NG911
    • Alerting Systems
    • Analytics
    • Dispatch/Call-taking
    • Incident Command/Situational Awareness
    • Tracking, Monitoring & Control
  • Network Tech
    • Back
    • Network Tech
    • Interoperability
    • LMR 100
    • LMR 200
    • Backhaul
    • Deployables
    • Power
    • Tower & Site
    • Wireless Networks
    • Coverage/Interference
    • Security
    • System Design
    • System Installation
    • System Operation
    • Test & Measurement
  • Operations
    • Back
    • Operations
    • Critical Infrastructure
    • Enterprise
    • Federal Government/Military
    • Public Safety
    • State & Local Government
    • Training
  • Regulations
    • Back
    • Regulations
    • Narrowbanding
    • T-Band
    • Rebanding
    • TV White Spaces
    • None
    • Funding
    • Policy
    • Regional Coordination
    • Standards
  • Organizations
    • Back
    • Organizations
    • AASHTO
    • APCO
    • DHS
    • DMR Association
    • ETA
    • EWA
    • FCC
    • IWCE
    • NASEMSO
    • NATE
    • NXDN Forum
    • NENA
    • NIST/PSCR
    • NPSTC
    • NTIA/FirstNet
    • P25 TIG
    • TETRA + CCA
    • UTC
Urgent Communications
  • NEWSLETTER
  • Home
  • News
  • Multimedia
    • Back
    • Video
    • Podcasts
    • Omdia Crit Comms Circle Podcast
    • Galleries
    • IWCE’s Video Showcase
    • IWCE 2023 Pre-event Guide
    • IWCE 2022 Winter Showcase
  • Commentary
    • Back
    • All Things IWCE
    • Urgent Matters
    • View From The Top
    • Legal Matters
  • Resources
    • Back
    • Webinars
    • White Papers
    • Reprints & Reuse
    • UC eZines
    • Sponsored content
  • IWCE
    • Back
    • Conference
    • Why Attend
    • Exhibitor Listing
    • Floor Plan
    • Exhibiting Information
    • Join the Event Mailing List
  • About Us
    • Back
    • About Us
    • Contact Us
    • Advertise
    • Cookie Policy
    • Terms of Service
    • Privacy Statement
  • Related Sites
    • Back
    • American City & County
    • IWCE
    • Light Reading
    • IOT World Today
    • TU-Auto
  • newsletter
  • In the field
    • Back
    • Internet of Things
    • Broadband Push-to-X
    • Project 25
    • Public-Safety Broadband/FirstNet
    • Virtual/Augmented Reality
    • Land Mobile Radio
    • Long Term Evolution (LTE)
    • Applications
    • Drones/Robots
    • IoT/Smart X
    • Software
    • Subscriber Devices
    • Video
  • Call Center/Command
    • Back
    • Artificial Intelligence
    • NG911
    • Alerting Systems
    • Analytics
    • Dispatch/Call-taking
    • Incident Command/Situational Awareness
    • Tracking, Monitoring & Control
  • Network Tech
    • Back
    • Cybersecurity
    • Interoperability
    • LMR 100
    • LMR 200
    • Backhaul
    • Deployables
    • Power
    • Tower & Site
    • Wireless Networks
    • Coverage/Interference
    • Security
    • System Design
    • System Installation
    • System Operation
    • Test & Measurement
  • Operations
    • Back
    • Critical Infrastructure
    • Enterprise
    • Federal Government/Military
    • Public Safety
    • State & Local Government
    • Training
  • Regulations
    • Back
    • Narrowbanding
    • T-Band
    • Rebanding
    • TV White Spaces
    • None
    • Funding
    • Policy
    • Regional Coordination
    • Standards
  • Organizations
    • Back
    • AASHTO
    • APCO
    • DHS
    • DMR Association
    • ETA
    • EWA
    • FCC
    • IWCE
    • NASEMSO
    • NATE
    • NXDN Forum
    • NENA
    • NIST/PSCR
    • NPSTC
    • NTIA/FirstNet
    • P25 TIG
    • TETRA + CCA
    • UTC
acc.com

content


Change is fantastic when managed well

Change is fantastic when managed well

As the winds of change continue to gust in our world of public safety communications, we struggle to maintain a strong footing to avoid being swept away.
  • Written by Urgent Communications Administrator
  • 1st February 2008

As the winds of change continue to gust in our world of public safety communications, we struggle to maintain a strong footing to avoid being swept away. Nevertheless, what a privilege it is to be a part of this surge in the use of new technology.

While it is so obvious to most of us “ole timers” how our industry has been revolutionized by the use of new technology, some of our younger generation may take its existence for granted, assuming that it always has been around. And although the use of technology in our business is not new, the pace at which this technology is evolving today is somewhat phenomenal and even mind-boggling to some of us. While there may be arguments, both pro and con, relative to the impact of this explosion of new technology, equipment and systems, most agree that it’s a good thing.

That said, this explosion is presenting some real challenges to our industry. Our nation’s first responders now have a plethora of technology tools, all intended to provide them with more information at a dramatically faster rate. When we use the term “first responders” it typically denotes those firefighters, EMS and law enforcement personnel who actually respond to emergency events.

Although it is debated in some circles, first responders also include the thousands of call-takers, dispatchers, technicians and managers in our nation’s emergency communications centers. I do not believe that anyone can dispute the fact that our nation’s public safety call-takers and dispatchers routinely are the first link to emergency services and that they, in fact, provide that all-important gateway to vital response services.

Those of us who were around in the 1970s can well remember and relate to the impact that computer-aided dispatch systems had on our emergency communications centers. This was, at the time, certainly a new concept, which affected not only the way we did our jobs but also how we recruited personnel and trained them.

The advent of this technology also marked the beginning of the expanded use of data collected at the time of emergency services deployment. Soon to follow would be mobile data systems, which would prove to be effective in transmitting information to and from field units. These two developments were among the first major shifts in the use of emerging technology in our communications centers and examples of some of the challenges associated with the use of new technology.

Today we continue to explore the many potential ways in which even more information can be pushed into and out of our nation’s emergency communications centers. Trunk-to-trunk transfer and communications with third-party call centers, attaching still photos and even videos to a 911 call — along with the use of voice-over-IP technologies to deliver such calls — are just a few of the many technological developments that our communications operations are experiencing.

APCO applauds the magnificent efforts of all the technologists, developers and entrepreneurs who continue to find more efficient ways to gather and transfer the vast amounts of information available. We encourage and support these efforts, but we want to make sure we never forget about the one thing in this field that has remained constant — the people. We must continue to include those whose job it is to use this technology in the early stages of research and development.

On that note, it is critical to ensure that technology does not inadvertently outpace our human ability and our human resources to process and use it effectively. The managers of our nation’s public safety answering points must remain in a position to ensure that they can provide adequate staffing, training and facilities to support this technology boom, lest continued advancements in technology become a burden to our operations rather than a benefit.


Willis Carter is president of the Association of Public-Safety Communications Officials (APCO) and the chief of communications for the Shreveport (La.) Fire Department.

Tags: content

Most Recent


  • Change is fantastic when managed well
    Newscan: Securing the Internet of Things is quite a challenge
    Also: EWA requests dismissal of 900 MHz applications; TIA names tech and policy priorities for 2014; IJIS Institute names Shumate Award winner; App makes bus waits more tolerable; a Blackberry comeback may be in the offing.
  • Change is fantastic when managed well
    Newscan: FCC certifies Carlson Wireless's white-space radio
    Also: Congress looks to revamp telecom law; Obama to place some restraints on surveillance; IEEE to study spectrum-occupancy sensing for white-spaces broadband; Major Swedish transport operator opts for Sepura TETRA radios; RFMD to partner on $70 million next-generation power grid project; NENA opens registratiuon for "911 Goes to Washington."
  • Change is fantastic when managed well
    Newscan: A look at the critical job of 911 dispatchers
    Also: NYC launches website for tracking 911 response times; Oregon implements 911 on pre-paid cell phones; LightSquared wants to keep spectrum assets; Harris receives multiple government orders; FCC extends rebanding financial reconciliation deadline; Zetron gear at core of communications system upgrade; Ritron debuts wireless access control system; EWA seeks policy review of VHF vehicular repeater system deployments.
  • Change is fantastic when managed well
    Newscan: Average peak data rates of 144 MB/s average realized in tests with CAT 4 LTE device
    Also: Verizon, T-Mobile to swap unused spectrum to improve coverage; Internet giants oppose surveillance--but only when the government does it; FCC Chairman says incentive auction will be delayed until middle of 2015; FCC chair announces staff appointments; Alcatel-Lucent names Tim Krause as chief marketing officer; New Jersey county deploys TriTech CAD system; Toronto airport deploys 26-position Zetron console system;

Leave a comment Cancel reply

To leave a comment login with your Urgent Comms account:

Log in with your Urgent Comms account

Or alternatively provide your name, email address below:

Your email address will not be published. Required fields are marked *

Related Content

  • RugGear: Contributing to the future of mission-critical broadband communication review and market vision
  • Photo gallery: 2014 Communications Marketing Conference (CMC) in Tucson
  • Change is fantastic when managed well
    Top 5 Stories - Week of Sept. 22
  • Change is fantastic when managed well
    RCA plans to expand this year's Technical Symposium

Commentary


Updated: How ‘sidelink’ peer-to-peer communications can enhance public-safety operations

  • 1
27th February 2023

NG911 needed to secure our communities and nation

24th February 2023

How 5G is making cities safer, smarter, and more efficient

26th January 2023
view all

Events


UC Ezines


IWCE 2019 Wrap Up

13th May 2019
view all

Twitter


UrgentComm

Gallery: IWCE 2023 kicks off in Las Vegas dlvr.it/SlZlk4

28th March 2023
UrgentComm

AT&T claims LTE coverage edge, FirstNet build more than 99% done dlvr.it/SlXZfr

27th March 2023
UrgentComm

Verizon Frontline supports U.S. Forest Service efforts against wildfires dlvr.it/SlX1g3

27th March 2023
UrgentComm

Autonomous-vehicle consequences could include more traffic dlvr.it/SlWr67

27th March 2023
UrgentComm

Tesla Model 3 hacked in less than 2 minutes at Pwn2Own contest dlvr.it/SlVJg9

26th March 2023
UrgentComm

SES: JP Hemingway on satellites’ role in the digital divide, D2D and disasters dlvr.it/SlTL4h

25th March 2023
UrgentComm

House members introduce $15 billion NG911 funding bill dlvr.it/SlS0Lr

25th March 2023
UrgentComm

ADRF: Sun Kim discusses company’s new hybrid in-building wireless solution dlvr.it/SlRtSQ

25th March 2023

Newsletter

Sign up for UrgentComm’s newsletters to receive regular news and information updates about Communications and Technology.

Expert Commentary

Learn from experts about the latest technology in automation, machine-learning, big data and cybersecurity.

Business Media

Find the latest videos and media from the market leaders.

Media Kit and Advertising

Want to reach our digital and print audiences? Learn more here.

DISCOVER MORE FROM INFORMA TECH

  • American City & County
  • IWCE
  • Light Reading
  • IOT World Today
  • Mission Critical Technologies
  • TU-Auto

WORKING WITH US

  • About Us
  • Contact Us
  • Events
  • Careers

FOLLOW Urgent Comms ON SOCIAL

  • Privacy
  • CCPA: “Do Not Sell My Data”
  • Cookie Policy
  • Terms
Copyright © 2023 Informa PLC. Informa PLC is registered in England and Wales with company number 8860726 whose registered and Head office is 5 Howick Place, London, SW1P 1WG.