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Call Center/Command


Call loggers and recorders

Call loggers and recorders

Learn about call loggers and recorders from Moducom, Verint Systems Inc., Eventide and more.
  • Written by Urgent Communications Administrator
  • 1st June 2009

Moducom‘s Ultra-Com IP is an enhanced 911/radio dispatch control system that features call logging and recording capabilities. All telephone audio is stored on the E-911Server. Calls can be retrieved using the built-in search, filter and report utilities from any access point on the network. All call and audio data are backed up on DVD-RAM media. The system also is eligible for free software upgrades.
www.moducom.com/uc

Verint Systems Inc. offers its Impact 360 with Audiolog software. The multimedia call recording, quality assurance, retrieve and archive solution features a single platform across IP, TDM and radio, integrated quality assurance for call-takers and dispatchers, a multi-channel player for incident replay, screen recording, and instant recall for playback of current and recent calls.
www.verint.com

Eventide offers MediaWorks, a full-featured, scalable remote client for its Atlas family of purpose-built digital media recorders. MediaWorks provides password-protected access from networked Windows computers. MediaAgent provides live monitor, instant recall and record on-demand, while MediaCoach provides call-taker evaluation functionality. Atlas media recorders support audio, video, screen capture, e-mail and photos.
www.eventide.com

VPI‘s Empower 911 suite provides tools to record, analyze, evaluate and improve the quality of emergency call-taker and dispatcher communications. The modular suite features the company’s Capture Pro, Quality and VPI Coaching software programs. In addition to unified voice logging of analog, digital and VoIP phones and radios, the future-ready technology offers automated capture of incident ID and type, incident recreation, instant recall, and secure file and data encryption.
www.vpi-corp.com

Nice Systems’ Inform multimedia incident information management solution fuses voice recordings,surveillance video and multimedia incident information from various public-safety sub-systems into a 360° incident view. New to Inform Version 3 is a media player that lets users share complete incident reconstructions with attorneys, investigators and other departments securely and efficiently.
www.nice.com

Tags: Call Center/Command Wireless Networks

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  • Only 3% of open-source software bugs are actually attackable, researchers say
    With vulnerability-management workloads ballooning in the era of heightened software supply chain security risks, a study out today suggests that only about 3% of today’s flaws are actually reachable by attackers. The data implies that if application security (appsec) pros and developers work to focus on fixing and mitigating what’s truly attackable, they could drastically […]
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