https://urgentcomm.com/wp-content/themes/ucm_child/assets/images/logo/footer-new-logo.png
  • Home
  • News
  • Multimedia
    • Back
    • Multimedia
    • Video
    • Podcasts
    • Galleries
    • IWCE’s Video Showcase
    • IWCE 2022 Winter Showcase
    • IWCE 2023 Pre-event Guide
  • Commentary
    • Back
    • Commentary
    • Urgent Matters
    • View From The Top
    • All Things IWCE
    • Legal Matters
  • Resources
    • Back
    • Resources
    • Webinars
    • White Papers
    • Reprints & Reuse
  • IWCE
    • Back
    • IWCE
    • Conference
    • Special Events
    • Exhibitor Listings
    • Premier Partners
    • Floor Plan
    • Exhibiting Information
    • Register for IWCE
  • About Us
    • Back
    • About Us
    • Contact Us
    • Advertise
    • Terms of Service
    • Privacy Statement
    • Cookie Policy
  • Related Sites
    • Back
    • American City & County
    • IWCE
    • Light Reading
    • IOT World Today
    • Mission Critical Technologies
    • TU-Auto
  • In the field
    • Back
    • In the field
    • Broadband Push-to-X
    • Internet of Things
    • Project 25
    • Public-Safety Broadband/FirstNet
    • Virtual/Augmented Reality
    • Land Mobile Radio
    • Long Term Evolution (LTE)
    • Applications
    • Drones/Robots
    • IoT/Smart X
    • Software
    • Subscriber Devices
    • Video
  • Call Center/Command
    • Back
    • Call Center/Command
    • Artificial Intelligence
    • NG911
    • Alerting Systems
    • Analytics
    • Dispatch/Call-taking
    • Incident Command/Situational Awareness
    • Tracking, Monitoring & Control
  • Network Tech
    • Back
    • Network Tech
    • Interoperability
    • LMR 100
    • LMR 200
    • Backhaul
    • Deployables
    • Power
    • Tower & Site
    • Wireless Networks
    • Coverage/Interference
    • Security
    • System Design
    • System Installation
    • System Operation
    • Test & Measurement
  • Operations
    • Back
    • Operations
    • Critical Infrastructure
    • Enterprise
    • Federal Government/Military
    • Public Safety
    • State & Local Government
    • Training
  • Regulations
    • Back
    • Regulations
    • Narrowbanding
    • T-Band
    • Rebanding
    • TV White Spaces
    • None
    • Funding
    • Policy
    • Regional Coordination
    • Standards
  • Organizations
    • Back
    • Organizations
    • AASHTO
    • APCO
    • DHS
    • DMR Association
    • ETA
    • EWA
    • FCC
    • IWCE
    • NASEMSO
    • NATE
    • NXDN Forum
    • NENA
    • NIST/PSCR
    • NPSTC
    • NTIA/FirstNet
    • P25 TIG
    • TETRA + CCA
    • UTC
Urgent Communications
  • NEWSLETTER
  • Home
  • News
  • Multimedia
    • Back
    • Video
    • Podcasts
    • Omdia Crit Comms Circle Podcast
    • Galleries
    • IWCE’s Video Showcase
    • IWCE 2023 Pre-event Guide
    • IWCE 2022 Winter Showcase
  • Commentary
    • Back
    • All Things IWCE
    • Urgent Matters
    • View From The Top
    • Legal Matters
  • Resources
    • Back
    • Webinars
    • White Papers
    • Reprints & Reuse
    • UC eZines
    • Sponsored content
  • IWCE
    • Back
    • Conference
    • Why Attend
    • Exhibitor Listing
    • Floor Plan
    • Exhibiting Information
    • Join the Event Mailing List
  • About Us
    • Back
    • About Us
    • Contact Us
    • Advertise
    • Cookie Policy
    • Terms of Service
    • Privacy Statement
  • Related Sites
    • Back
    • American City & County
    • IWCE
    • Light Reading
    • IOT World Today
    • TU-Auto
  • newsletter
  • In the field
    • Back
    • Internet of Things
    • Broadband Push-to-X
    • Project 25
    • Public-Safety Broadband/FirstNet
    • Virtual/Augmented Reality
    • Land Mobile Radio
    • Long Term Evolution (LTE)
    • Applications
    • Drones/Robots
    • IoT/Smart X
    • Software
    • Subscriber Devices
    • Video
  • Call Center/Command
    • Back
    • Artificial Intelligence
    • NG911
    • Alerting Systems
    • Analytics
    • Dispatch/Call-taking
    • Incident Command/Situational Awareness
    • Tracking, Monitoring & Control
  • Network Tech
    • Back
    • Cybersecurity
    • Interoperability
    • LMR 100
    • LMR 200
    • Backhaul
    • Deployables
    • Power
    • Tower & Site
    • Wireless Networks
    • Coverage/Interference
    • Security
    • System Design
    • System Installation
    • System Operation
    • Test & Measurement
  • Operations
    • Back
    • Critical Infrastructure
    • Enterprise
    • Federal Government/Military
    • Public Safety
    • State & Local Government
    • Training
  • Regulations
    • Back
    • Narrowbanding
    • T-Band
    • Rebanding
    • TV White Spaces
    • None
    • Funding
    • Policy
    • Regional Coordination
    • Standards
  • Organizations
    • Back
    • AASHTO
    • APCO
    • DHS
    • DMR Association
    • ETA
    • EWA
    • FCC
    • IWCE
    • NASEMSO
    • NATE
    • NXDN Forum
    • NENA
    • NIST/PSCR
    • NPSTC
    • NTIA/FirstNet
    • P25 TIG
    • TETRA + CCA
    • UTC
acc.com

Dispatch/Call-taking


News

Georgia turns to Carbyne to enhance location information for statewide transportation system

Georgia turns to Carbyne to enhance location information for statewide transportation system

  • Written by Donny Jackson
  • 20th August 2021

Georgia Department of Transportation (Georgia DOT) has awarded Carbyne a five-year statewide contract after the company’s c-Live Universe reduced the time to locate motorists needing help by more than 85% during a three-month pilot program, according to Georgia DOT and Carbyne officials.

Matt Glasser, an assistant state traffic engineer for the Georgia DOT, said c-Live Universe lets dispatchers send a link to a motorist seeking by calling the state’s 511 system to get help. The Carbyne platform quickly provides accurate location information, instead of relying on the motorist’s knowledge or requiring video or vehicle-detection data to be reviewed.

Dispatchers using Carbyne—better known for being a cloud-based 911 call-taking platform—during the pilot were able to get accurate locations for motorists seeking help in an average of 3 minutes, compared to the 23-minute average time via the legacy method. Saving this 20 minutes makes the motorist calling 511 for help happier, eases stress for dispatchers, and allows service safety patrols to respond more quickly, Glasser said.

“I would identify this as a disruptor technology—this is going to change the way that we do business,” Glasser said during an interview with IWCE’s Urgent Communications. “I would suspect that, as more transportation agencies see the success, they’ll probably be changing their policies, as well.

“The way that many DOTs work in dispatching their safety service patrol is that they want to know for a fact that there’s someone at the location they’re being sent to—they don’t want to send their folks on a wild goose chase. They do that through an expensive investment in intelligent transportation—physical infrastructure.”

In addition to being expensive, Intelligent Transportation System (ITS) infrastructure—dynamic signage, vehicle-detection systems, CCTV video-surveillance cameras, etc.—can take years to deploy and requires a workforce to maintain the equipment, Glasser said. In contrast, Carbyne’s software-based c-Live Universe service can be operational virtually statewide in a matter of months and maintenance does not strain the state’s limited resources, he said.

“As we continue this march into the 21st Century, we’re finding that these infrastructure-less technologies are incredibly beneficial—they help us roll out statewide,” Glasser said. “They’re fractions of the cost of deploying your own infrastructure. And it helps you figure out your own workforce staffing and how you’re deploying people.”

“Previously, if I were to try to throw out vehicle detection every mile, I’m going to need a work force behind that to try to keep those detectors up. But when you’re talking about a cloud-hosted, server-based system, that maintenance responsibility changes substantially, which helps us be more responsive to folks and better utilize our staff.”

Employing Carbyne statewide could impact some of the state’s timetable regarding the rollout of ITS infrastructure, according to Glasser.

“As with any technology, are there limitations? Certainly,” he said. “But when we’re talking about being able to roll this out and being able to impact every Georgian quickly, that’s a big deal. It’s going to change the way that we do business and the way that we build our infrastructure, for sure.

Chad LaBree, Carbyne’s director of sales enablement, said the Georgia DOT pilot program included three stages of testing. An initial baseline test determined that using the legacy location techniques took an average of 23 minutes. In the second stage, dispatchers used the legacy procedures initially but employed the Carbyne technology as a backup, which also resulted in securing accurate locations in about 23 minutes.

In the third stage of the pilot, dispatchers used Carbyne as the initial location technology, and the results were “quite astonishing, LaBree said.

“Their average dispatch time was down to three minutes—they decreased their dispatch time by 20 minutes on all of their calls, on average,” LaBree said during an interview with IWCE’s Urgent Communications.

And that 20 minutes can have numerous significant impacts beyond simply help a motorist in need as quickly as possible, Glasser said.

“Every minute that you’re out there on the roadway—even if you’re on the shoulder—that’s a potential hazard. There’s a chance that people might be looking over and rubbernecking, and they might create a secondary incident. They might run into the back of your car, because they’re not paying attention.

“So, by getting people out there faster and help you faster, it’s reducing that chance—every minute—for a secondary collision. That’s a really, really big deal. This has a safety impact … So, while I love that it has a positive customer-service approach, it’s so much more than that. As Georgians, I think it’s going to have a positive impact on the safety of our roads and on the overall operation of our roads.”

Leveraging Carbyne’s solution also is helping dispatchers do their jobs more efficiently and proved to be very intuitive for dispatchers to use and to explain to the motorists they were helping, according to Glasser.

“When we switched to this, it was, ‘OK, we’re going to send you a text. If you’re OK with it, click the ‘Accept’ button, and it’s going to pinpoint your location,” he said. “We’re able to take that and drop it right in for our hero or our champion and just go.

“Even with it being a new process for our operators and without a lot of practice, we were able to drop those [dispatch-time] numbers very significantly. I think that’s a testament to how easy the product is to use for [dispatch] operators and how easy it is to use for stranded motorists, as well—you’re not asking them to jump through a whole lot of hoops.”

Given the era of heightened privacy and security concerns, Georgia DOT officials wondered whether some motorists would not be willing to click on link sent to them from a dispatcher, even with advanced verbal notification. But any such concerns proved to be a non-issue, Glasser said.

“That’s something else we asked [dispatcher participating in the pilot]: How many people turned you down?” Glasser said. “When we were going through this, the answer was none. They all said they [motorists] were happy to share this.”

 

Tags: homepage-featured-4 Applications Companies Coverage/Interference Critical Infrastructure Dispatch/Call-taking Enterprise Federal Government/Military Funding Incident Command/Situational Awareness Internet of Things IoT/Smart X News Policy Public Safety Public-Safety Broadband/FirstNet Regional Coordination Software State & Local Government Subscriber Devices System Installation System Operation Test & Measurement Tracking, Monitoring & Control Video Wireless Networks News

Most Recent


  • CMA plans to release Airwave price-control order by end of July, impacting Motorola Solutions
    An order that would set price controls on the Airwave TETRA network that would cost Motorola Solutions more than $1 billion is expected to take effect within the next two month, although Motorola Solutions has indicated that its appeals likely will delay the effective date until next year. Last month, the UK Competition and Markets […]
  • Why antivirus cannot protect your car
    In July last year, BMW announced its intention to make heated seats an $18-per-month subscription service. A week later, a group of hackers called Easy Bimmer Coding claimed they were prepared to help any BMW owner to unlock the subscription-only feature. The majority of today’s cyber-threats are more like the one described above, relatively low-profile […]
  • ChatGPT hallucinations open developers to supply-chain malware attacks
    Attackers can exploit ChatGPT’s penchant for returning false information to spread malicious code packages, researchers have found. This poses a significant risk for the software supply chain, as it can allow malicious code and trojans to slide into legitimate applications and code repositories like npm, PyPI, GitHub and others. By leveraging so-called “AI package hallucinations,” threat actors can create ChatGPT-recommended, […]
  • What Amazon’s privacy breaches say about smart-device cybersecurity
    Amazon was recently fined more than $30 million for customer privacy breaches, demonstrating the rising need for cybersecurity and data protection at a time where smart devices are becoming increasingly common. While there is some legislation in place accommodating smart devices, the sheer volume of devices coming online is still proving an industry bottleneck, and a […]

Leave a comment Cancel reply

To leave a comment login with your Urgent Comms account:

Log in with your Urgent Comms account

Or alternatively provide your name, email address below:

Your email address will not be published. Required fields are marked *

Related Content

  • Carbyne integrates Edgybees to overlay mapping on real-time aerial video
  • New Orleans-area 911 center inks multiyear APEX deal with Carbyne to replace call-handling system
  • Carbyne partners with CentralSquare to offer integrated 911 portfolios
  • Mark43 partners with Carbyne to bring cloud-based call-handling, dispatching package to 911 sector

Commentary


Updated: How ‘sidelink’ peer-to-peer communications can enhance public-safety operations

  • 1
27th February 2023

NG911 needed to secure our communities and nation

24th February 2023

How 5G is making cities safer, smarter, and more efficient

26th January 2023
view all

Events


UC Ezines


IWCE 2019 Wrap Up

13th May 2019
view all

Twitter


Newsletter

Sign up for UrgentComm’s newsletters to receive regular news and information updates about Communications and Technology.

Expert Commentary

Learn from experts about the latest technology in automation, machine-learning, big data and cybersecurity.

Business Media

Find the latest videos and media from the market leaders.

Media Kit and Advertising

Want to reach our digital and print audiences? Learn more here.

DISCOVER MORE FROM INFORMA TECH

  • American City & County
  • IWCE
  • Light Reading
  • IOT World Today
  • Mission Critical Technologies
  • TU-Auto

WORKING WITH US

  • About Us
  • Contact Us
  • Events
  • Careers

FOLLOW Urgent Comms ON SOCIAL

  • Privacy
  • CCPA: “Do Not Sell My Data”
  • Cookie Policy
  • Terms
Copyright © 2023 Informa PLC. Informa PLC is registered in England and Wales with company number 8860726 whose registered and Head office is 5 Howick Place, London, SW1P 1WG.