https://urgentcomm.com/wp-content/themes/ucm_child/assets/images/logo/footer-new-logo.png
  • Home
  • News
  • Multimedia
    • Back
    • Multimedia
    • Video
    • Podcasts
    • Galleries
  • Commentary
    • Back
    • Commentary
    • Urgent Matters
    • View From The Top
    • All Things IWCE
    • Legal Matters
  • Resources
    • Back
    • Resources
    • Webinars
    • White Papers
    • Reprints & Reuse
  • IWCE
    • Back
    • IWCE
    • Conference
    • Special Events
    • Exhibitor Listings
    • Premier Partners
    • Floor Plan
    • Exhibiting Information
    • Register for IWCE
  • About Us
    • Back
    • About Us
    • Contact Us
    • Advertise
    • Terms of Service
    • Privacy Statement
    • Cookies Policy
  • Related Sites
    • Back
    • American City & County
    • IWCE
    • Light Reading
    • IOT World Today
    • Mission Critical Technologies
    • Microwave/RF
    • T&D World
    • TU-Auto
  • In the field
    • Back
    • In the field
    • Broadband Push-to-X
    • Internet of Things
    • Project 25
    • Public-Safety Broadband/FirstNet
    • Virtual/Augmented Reality
    • Land Mobile Radio
    • Long Term Evolution (LTE)
    • Applications
    • Drones/Robots
    • IoT/Smart X
    • Software
    • Subscriber Devices
    • Video
  • Call Center/Command
    • Back
    • Call Center/Command
    • Artificial Intelligence
    • NG911
    • Alerting Systems
    • Analytics
    • Dispatch/Call-taking
    • Incident Command/Situational Awareness
    • Tracking, Monitoring & Control
  • Network Tech
    • Back
    • Network Tech
    • Interoperability
    • LMR 100
    • LMR 200
    • Backhaul
    • Deployables
    • Power
    • Tower & Site
    • Wireless Networks
    • Coverage/Interference
    • Security
    • System Design
    • System Installation
    • System Operation
    • Test & Measurement
  • Operations
    • Back
    • Operations
    • Critical Infrastructure
    • Enterprise
    • Federal Government/Military
    • Public Safety
    • State & Local Government
    • Training
  • Regulations
    • Back
    • Regulations
    • Narrowbanding
    • T-Band
    • Rebanding
    • TV White Spaces
    • None
    • Funding
    • Policy
    • Regional Coordination
    • Standards
  • Organizations
    • Back
    • Organizations
    • AASHTO
    • APCO
    • DHS
    • DMR Association
    • ETA
    • EWA
    • FCC
    • IWCE
    • NASEMSO
    • NATE
    • NXDN Forum
    • NENA
    • NIST/PSCR
    • NPSTC
    • NTIA/FirstNet
    • P25 TIG
    • TETRA + CCA
    • UTC
Urgent Communications
  • NEWSLETTER
  • Home
  • News
  • Multimedia
    • Back
    • Video
    • Podcasts
    • Omdia Crit Comms Circle Podcast
    • Galleries
    • IWCE’s Video Showcase
  • Commentary
    • Back
    • All Things IWCE
    • Urgent Matters
    • View From The Top
    • Legal Matters
  • Resources
    • Back
    • Webinars
    • White Papers
    • Reprints & Reuse
    • UC eZines
    • Sponsored content
  • IWCE
    • Back
    • Conference
    • Why Attend
    • Exhibitor Listing
    • Floor Plan
    • Exhibiting Information
    • Join the Event Mailing List
  • About Us
    • Back
    • About Us
    • Contact Us
    • Advertise
    • Terms of Service
    • Privacy Statement
    • Cookies Policy
  • Related Sites
    • Back
    • American City & County
    • IWCE
    • Light Reading
    • IOT World Today
    • TU-Auto
  • newsletter
  • In the field
    • Back
    • Internet of Things
    • Broadband Push-to-X
    • Project 25
    • Public-Safety Broadband/FirstNet
    • Virtual/Augmented Reality
    • Land Mobile Radio
    • Long Term Evolution (LTE)
    • Applications
    • Drones/Robots
    • IoT/Smart X
    • Software
    • Subscriber Devices
    • Video
  • Call Center/Command
    • Back
    • Artificial Intelligence
    • NG911
    • Alerting Systems
    • Analytics
    • Dispatch/Call-taking
    • Incident Command/Situational Awareness
    • Tracking, Monitoring & Control
  • Network Tech
    • Back
    • Cybersecurity
    • Interoperability
    • LMR 100
    • LMR 200
    • Backhaul
    • Deployables
    • Power
    • Tower & Site
    • Wireless Networks
    • Coverage/Interference
    • Security
    • System Design
    • System Installation
    • System Operation
    • Test & Measurement
  • Operations
    • Back
    • Critical Infrastructure
    • Enterprise
    • Federal Government/Military
    • Public Safety
    • State & Local Government
    • Training
  • Regulations
    • Back
    • Narrowbanding
    • T-Band
    • Rebanding
    • TV White Spaces
    • None
    • Funding
    • Policy
    • Regional Coordination
    • Standards
  • Organizations
    • Back
    • AASHTO
    • APCO
    • DHS
    • DMR Association
    • ETA
    • EWA
    • FCC
    • IWCE
    • NASEMSO
    • NATE
    • NXDN Forum
    • NENA
    • NIST/PSCR
    • NPSTC
    • NTIA/FirstNet
    • P25 TIG
    • TETRA + CCA
    • UTC
acc.com

Dispatch/Call-taking


Virginia PSAP installs new Motorola Solutions 911 solution to prepare for text, next-gen 911

  • Written by Donny Jackson
  • 13th August 2015
Stafford County, Va., announces that it upgraded its 911 system to the CallStation platform from Emergency CallWorks—a company acquired by Motorola Solutions earlier this year—in preparation to deliver text-to-911 service by the end of the year and prepare for the migration to a next-generation system in the future.

What is in this article?

  • Virginia PSAP installs new Motorola Solutions 911 solution to prepare for text, next-gen 911
  • Virginia PSAP installs new Motorola Solutions 911 solution to prepare for text, next-gen 911

Virginia PSAP installs new Motorola Solutions 911 solution to prepare for text, next-gen 911

Stafford County, Va., yesterday announced that it upgraded its 911 system to the CallStation platform from Emergency CallWorks—a company acquired by Motorola Solutions earlier this year—in preparation to deliver text-to-911 service by the end of the year and prepare for the migration to a next-generation system in the future.

Faced with a legacy 911 system that was nearing the end of life at the beginning of the year, the upgrade to the Emergency CallWorks platform has provided immediate benefits in the three months since being installed, according to Carol Adams, director of the division of emergency communications for the Stafford County, Va., sheriff’s office.

“This system is very quick and efficient,” Adams said during an interview with IWCE’s Urgent Communications. “It provides for a single screen by which a call-taker can answer and manage a call. You don’t have to go to multiple screens, like a lot of applications today want you to do. You’re literally going to one screen and doing all of the activity that you need to do from that one screen.”

One feature that has been particularly helpful is a mapping function that automatically identifies the location of a 911 caller, which allows for improved resource use within the public-safety answering point (PSAP) and throughout the pubic-safety response entities, Adams said. When an accident on the interstate generates up to 10 calls in the same area, the mapping feature can help coordinate the response to that incident and—perhaps more important—help 911 personnel identify when response resources may be needed elsewhere in the county, she said.

“If I get [a report of] an accident on the interstate, and I’m getting five to 10 phone calls, I can look at a map and see that all of those calls are coming from that same general area of an accident that we’ve already reported,” Adams said. “It’s safe to say that those calls in the cluster are probably related to that accident.

“Mind you, we’re not going to delay answering those calls, but it also allows us to say, ‘This call [on the other side of town] is probably not related to this cluster—where we already have a response started—so I can select that call to see what their emergency is. If it is a cardiac arrest or a child not breathing or something that is truly life threatening, then we can manage the call and get the response while continuing to process these other calls.”

As a PSAP that provides emergency medical dispatch (EMD) services, quickly assessing the need level to an emergency in an isolated incident can mean the difference between life and death, Adams said.

 “Time is of the essence, and when they say that seconds count, it really does apply,” Adams said. “This is us being able to use those seconds, with the tools that we have—in this case, a visual map to see where the calls are coming from—to use every single second to the best of our ability.”

In addition to the immediate benefits of the Emergency CallWorks system, the platform will let the Stafford County PSAP meet its goal of providing text-to-911 services by the end of the year, Adams said. The platform also is designed to work in a next-generation 911 environment when the appropriate all-IP connectivity is in place, she said.

“As next-generation 911 comes into play, I wanted to make sure that the application that we chose for Stafford County was one that would take us into the future to those foreseeable technologies and advancements in 911 that are going to come,” Adams said.

1 | 2 |
Virginia PSAP installs new Motorola Solutions 911 solution to prepare for text, next-gen 911
Tags: Motorola Solutions PSAP PSAP Telecommunicators System Management Dispatch/Call-taking News NG-911 Public Safety System Installation System Operation Training News

Leave a comment Cancel reply

To leave a comment login with your Urgent Comms account:

Log in with your Urgent Comms account

Or alternatively provide your name, email address below:

Your email address will not be published. Required fields are marked *

Related Content

  • Virginia PSAP installs new Motorola Solutions 911 solution to prepare for text, next-gen 911
  • Virginia PSAP installs new Motorola Solutions 911 solution to prepare for text, next-gen 911
  • Virginia PSAP installs new Motorola Solutions 911 solution to prepare for text, next-gen 911
  • Virginia PSAP installs new Motorola Solutions 911 solution to prepare for text, next-gen 911

Commentary


LTE and liability: Why the fire service must move forward with digital incident command

  • 2
6th May 2022

Partnership and collaboration must be the foundation for emergency communications

18th April 2022

FirstNet success means no hypothetical ‘shots’ need to be fired, Swenson says

22nd February 2022
view all

Events


UC Ezines


IWCE 2019 Wrap Up

13th May 2019
view all

Twitter


UrgentComm

Newscan: 911 dispatcher may be fired over handling of Buffalo shooting call dlvr.it/SQf0fq

19th May 2022
UrgentComm

The MSP downstream cyberthreat paradox: Understanding the city and county connection dlvr.it/SQbls1

18th May 2022
UrgentComm

Long-haul autonomous truck revealed dlvr.it/SQSczK

16th May 2022
UrgentComm

5G proponents fret over Biden’s fiber fancy dlvr.it/SQSYCp

16th May 2022
UrgentComm

Log4Shell exploit threatens enterprise data lakes, AI poisoning dlvr.it/SQRMng

16th May 2022
UrgentComm

Newscan: EV-infrastructure cyber vulnerabilities put cars, the grid at risk dlvr.it/SQKjJW

13th May 2022
UrgentComm

Motorola Solutions continues buying spree with Videotec acquisition dlvr.it/SQKHHs

13th May 2022
UrgentComm

Black Hat Asia: Firmware supply-chain woes plague device security dlvr.it/SQJZfs

13th May 2022

Newsletter

Sign up for UrgentComm’s newsletters to receive regular news and information updates about Communications and Technology.

Expert Commentary

Learn from experts about the latest technology in automation, machine-learning, big data and cybersecurity.

Business Media

Find the latest videos and media from the market leaders.

Media Kit and Advertising

Want to reach our digital and print audiences? Learn more here.

DISCOVER MORE FROM INFORMA TECH

  • American City & County
  • IWCE
  • Light Reading
  • IOT World Today
  • Mission Critical Technologies
  • Microwave/RF
  • T&D World
  • TU-Auto

WORKING WITH US

  • About Us
  • Contact Us
  • Events
  • Careers

FOLLOW Urgent Comms ON SOCIAL

  • Privacy
  • CCPA: “Do Not Sell My Data”
  • Cookies Policy
  • Terms
Copyright © 2022 Informa PLC. Informa PLC is registered in England and Wales with company number 8860726 whose registered and Head office is 5 Howick Place, London, SW1P 1WG.
This website uses cookies, including third party ones, to allow for analysis of how people use our website in order to improve your experience and our services. By continuing to use our website, you agree to the use of such cookies. Click here for more information on our Cookie Policy and Privacy Policy.
X