Commentary 911 telecommunicator training takes center stage in many states 11th May 2017 The effort to enhance 911 telecommunicator training to ensure a more consistent standard of care is gaining momentum.
News Fairfax County, Va., upgrading PSAPs to NG911-compliant system from Airbus DS Communications 16th June 2016 Public-safety answering points (PSAPs) in Fairfax County, Va., are scheduled to migrate by the end of the year to an Airbus DS Communications VESTA call-handling solution that complies with next-generation-911 (NG911) standards and is designed to promote efficiencies across all five PSAP locations.
Commentary New telecommunicator-training guidelines mean a much brighter day has dawned for 911 14th June 2016 After three years of consensus-building work, recommended minimum training guidelines for 911 telecommunicators have been established, which could provide a foundation for a future in which a baseline level of emergency-calling service can be achieved nationwide.
News VOST teams significant in the ‘rebirth of 911’ as incidents are shared more often on social media 8th September 2015 From shootings in public places to natural disasters, myriad incidents increasingly are being communicated on Twitter and Facebook before the matter is communicated to an emergency dispatcher via 911, which means public-safety answering points (PSAPs) need to consider new practices when responding to such events, according to officials from Clackamas County Communications Center (C-COM) in Portland, Ore.
News Virginia PSAP installs new Motorola Solutions 911 solution to prepare for text, next-gen 911 13th August 2015 Stafford County, Va., announces that it upgraded its 911 system to the CallStation platform from Emergency CallWorks—a company acquired by Motorola Solutions earlier this year—in preparation to deliver text-to-911 service by the end of the year and prepare for the migration to a next-generation system in the future.
News Crisis Text Line sheds light on next-generation 911 possibilities 16th July 2015 A national text hotline has received more than 7.2 million text messages from individuals in crisis—from those battling with suicidal thoughts to victims of domestic violence. National Emergency Number Association’s Trey Fogerty applauds the organization’s vision and details the takeaways for the 911 community.
Commentary As we celebrate the Fourth of July, remember the first responders—our nation’s finest 2nd July 2015 As we see and interact with our nation’s finest this weekend, let’s all take a moment to say, “Thank you.”
Video NENA: CEO Brian Fontes highlights training, technological evolution in 911 space at this week’s show 30th June 2015 NENA CEO Brian Fontes outlines some of the organization’s efforts during the past year—from member training to regulatory progress on 911 location accuracy—and reflects on the technological evolution in the emergency-calling arena during this conversation with IWCE’s Urgent Communications Editor Donny Jackson at the NENA 2015 Conference & Expo in Denver.
News Need for PSAP quality-assurance processes will rise with next-generation 911 13th May 2014 Many public-safety answering points (PSAPs) have yet to adopt a formal quality-assurance (QA) program, according to the results of a survey administered during a recent Association of Public-Safety Communications Officials (APCO) webinar.However, the quality-assurance processes will rise as next-generation 911 is deployed, according to one speaker.
News Wisconsin 911 dispatcher uses text-messaging system to help first responders provide aid in Tennessee 30th April 2014 A text-messaging system implemented by the 911 center in the city of Middleton, Wis., inadvertently allowed a Middleton dispatcher to help responders in Manchester, Tenn., address a plea for help from an 18-year-old boy regarding his mother.
Latest 3GPP standards-development work includes new classes of HPUE, progress on mission-critical services 1 22nd April 2024
Is LMR the best solution for first responders? Should 4.9 GHz license go to the FirstNet Authority? 2 24th March 2024
