Public-safety answering points (PSAPs) in Fairfax County, Va., are scheduled to migrate by the end of the year to an Airbus DS Communications VESTA call-handling solution that complies with next-generation-911 (NG911) standards and is designed to promote efficiencies across all five PSAP locations.
After three years of consensus-building work, recommended minimum training guidelines for 911 telecommunicators have been established, which could provide a foundation for a future in which a baseline level of emergency-calling service can be achieved nationwide.
From shootings in public places to natural disasters, myriad incidents increasingly are being communicated on Twitter and Facebook before the matter is communicated to an emergency dispatcher via 911, which means public-safety answering points (PSAPs) need to consider new practices when responding to such events, according to officials from Clackamas County Communications Center (C-COM) in Portland, Ore.
Stafford County, Va., announces that it upgraded its 911 system to the CallStation platform from Emergency CallWorks—a company acquired by Motorola Solutions earlier this year—in preparation to deliver text-to-911 service by the end of the year and prepare for the migration to a next-generation system in the future.
A national text hotline has received more than 7.2 million text messages from individuals in crisis—from those battling with suicidal thoughts to victims of domestic violence. National Emergency Number Association’s Trey Fogerty applauds the organization’s vision and details the takeaways for the 911 community.
NENA CEO Brian Fontes outlines some of the organization’s efforts during the past year—from member training to regulatory progress on 911 location accuracy—and reflects on the technological evolution in the emergency-calling arena during this conversation with IWCE’s Urgent Communications Editor Donny Jackson at the NENA 2015 Conference & Expo in Denver.
Many public-safety answering points (PSAPs) have yet to adopt a formal quality-assurance (QA) program, according to the results of a survey administered during a recent Association of Public-Safety Communications Officials (APCO) webinar.However, the quality-assurance processes will rise as next-generation 911 is deployed, according to one speaker.
A text-messaging system implemented by the 911 center in the city of Middleton, Wis., inadvertently allowed a Middleton dispatcher to help responders in Manchester, Tenn., address a plea for help from an 18-year-old boy regarding his mother.