Article No shortage of compelling story lines for 2014 7th January 2014 Last year was a particularly eventful year in the communications-technology sector, and we expect 2014 to be just as eventful. Recently, we dusted off our crystal ball to see whether we could get a glimpse of the stories that will be the most noteworthy and/or interesting this year.
Commentary The readers always write: Stopping 911 butt dials 17th October 2013 Readers say a product designed to filter out unwanted “butt dial” calls to 911 may have some unintended drawbacks, leaving public-safety officials with a difficult decision between saving valuable first-responder resources or potentially opening a liability question.
Commentary Grandfathering would defeat the purpose of 911 certification 10th October 2013 If a national training-and-certification program for 911 telecommunicators is established, some advocate that experienced 911 personnel should be “grandfathered,” so they don’t have to meet the new standards. But grandfathering would undermine the purpose of establishing such 911 standards.
News Panel: 911 training should be national in scope (Part 2) 10th October 2013 Today, training for 911 professional varies greatly from jurisdiction to jurisdiction, but a national program is needed to ensure a consistent level of service in all public-safety answering points (PSAPs), according to panelists speaking this week at a forum sponsored by the National Emergency Numbering Association (NENA).
Video NENA event focuses on national 911 training initiative 10th October 2013 Ty Wooten, director of education and PSAP operations for the National Emergency Number Association, talks about the opportunities and challenges of establishing national training-and-certification guidelines for 911 telecommunicators. Wooten spoke this week during NENA's 911 Critical Issues Forum in Denver.
News Nationwide 911 training needed, panelists say (Part 1) 8th October 2013 The effort to establish nationwide training requirements will be “a long journey,” but it ultimately will be worthwhile, a National Emergency Number Association (NENA) official said during the 911 Critical Issues Forum that NENA is hosting this week in Denver.
Article A lot of public-safety apps are out there, but many aren’t public-safety ready 29th August 2013 Many applications are being developed for the public-safety sector. While many of the apps are proving useful, some industry experts are urging agencies to use caution before implementing them, to ensure that the applications are appropriate for the particular first-responder environment.
Commentary When a telecommunicator is on her game, it’s a beautiful sound 27th August 2013 A Texas telecommunicator’s skillful handling of a 911 call from a 12-year-old boy–alone in his house as it was being burglarized–is a prime example of the value of good training being conducted in call centers.
Article Speaker: Emergency calls from children require tender loving care 22nd August 2013 When telecommunicators receive 911 calls from children, it is important to maintaining a calm,steady tone of voice, to provide constant reinforcement and to use short, simple sentences during the exchange, according to Briana Kelley–a training specialist for the Alachua County Sheriff’s Office–who. spoke on the topic this week at the Association of Public Safety Communications Officials (APCO) conference.
Article For 911 telecommunicators, familiarity breeds excellent response 19th August 2013 Response to the the December 2012 shooting incident at Clackamas Town Center mall was aided by a 911 telecommunicator’s familiarity with the area and some well-chosen words to describe the situation, according to a speaker at the Association of Public-Safety Communications Officials (APCO) conference in Anaheim, Calif.
Latest 3GPP standards-development work includes new classes of HPUE, progress on mission-critical services 1 22nd April 2024
Is LMR the best solution for first responders? Should 4.9 GHz license go to the FirstNet Authority? 3 24th March 2024
Video Check out key takeaways from Disaster Management Symposium webinars, register to view archives Video: Opening of the Expo Hall on day three of IWCE 2023 Lynk CEO Charles Miller: The sky’s the limit
