Don’t Be Left in the Dark: Keeping 911 Going with Disaster Recovery and Resiliency

Date: Thursday, August 05, 2021
Time: 2:00 PM ET

During this hour, learn how PSAP virtualization enabled by cloud native technology will help PSAPs maintain daily operations regardless of circumstances. The presentation will cover the challenges that an outage causes in the 9-1-1 call flow journey – when dialing, answering, and dispatching a response to the 9-1-1 call – and how to overcome them, including how PSAPs can get notified about the intent to make an emergency call even when a 9-1-1 network is inoperable. Attendees will hear lessons learned from multiple states and regions across the country that have employed cloud technology, accurate location, and authoritative GIS data to ensure continuity of their operations.

Takeaways:

• Level-set on 911 and PSAP system and service outages – share some statistics and examples – not just for 9-1-1 outages, but other systems like mapping and CAD.
• How cloud computing and cloud-delivered applications can help virtualize PSAPs and/or systems they rely upon, to ensure disruption is minimized and their operations can continue as fully as possible.
• Lessons learned from states and regions that have implemented RapidDeploy Nimbus CAD and RadiusPlus Mapping to provide a more resilient solution that can extend across traditional PSAP boundaries and be accessed anywhere.
• A discussion of what’s to come – for example, the NENA i3 Emergency Incident Data Object (EIDO) and the Incident Data Exchange (IDX), which will facilitate interoperability with PSAP systems from different vendors, increasing PSAP survivability even more than we can today.

Sponsored by

Hosted by

Brooks Shannon
Vice President of GIS
RapidDeploy

Melven Bland
Vice President of Customer Success
RapidDeploy