The state of California’s Routing on Empirical Data (RED) program uses analytics to better understand the 911 emergency calls generated within the state. By crunching data, the RED project analysis is being used to help PSAPs make better staffing decisions, according to Karen Wong, director of the public-safety communications office within the California Technology Agency.
Urgent Communications editor Glenn Bischoff speaks with Kevin Williams, Avtec’s vice president of product development, about the company’s ConnectFest event during IWCE 2012, its commitment to open standards and interoperable communications, and its Scout IP-based console system.
Urgent Communications editor Glenn Bischoff speaks with Bob Connell, Zetron’s director of telephony sales, about the company’s Max Call-Taking system that features a graphical user interface that complies with NENA’s human-machine-interface standard, and which reduces screen clutter.
This webinar covers different types of disaster threats and the advantages IP-based dispatching systems have in mitigating those situations. The guests will answer questions from participants about best practices in disaster recovery, lessons learned during Hurricane Irene, and why system redundancy matters for PSAPs.